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Office 365 free online version: "Delete is not available (NEW)"

Anonymous
2024-10-05T20:07:43+00:00

This issues reguards all documents, can't delete files from OneDrive and can't delete files in general anywhere. My connection is stable, i've already logged out-logged in again multiple times, normal troubleshooting reguarding synchronization seems to be useless.

EDIT: it's probably a cloud synchronization bug and i'm unable to synchronize correctly with OneDrive.

Multiple tickets were open about this same issues since july but no one had found a solution apparently.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-11-11T09:54:09+00:00

    I have the same issue on a brand new computer. And I am using the paid version of 365.

    12 people found this answer helpful.
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  2. Anonymous
    2024-11-11T11:20:13+00:00

    The problem has been solved.

    The issue is due to cloud synchronization, most likely not on client's side as the file is editable and available but not deletable.

    You just have to wait until the synchronization is done, it took some time but everything was deletable eventually.

    I'm using a desktop PC with a good cabled connection (100Mb/s), didn't have connectivity issues at that time, my OS is Windows 11.

    4 people found this answer helpful.
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  3. Anonymous
    2025-02-09T19:06:32+00:00

    I'm having the same issue with new and old files. This issue is not related to any recent changes and a sync.

    3 people found this answer helpful.
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  4. Anonymous
    2025-01-04T04:29:11+00:00

    I am able to delete some files and not others. Maybe this new information will throw light on the issue?

    2 people found this answer helpful.
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  5. Anonymous
    2024-10-06T05:01:48+00:00

    Hi! Cat0blepa,   

    Welcome to the Microsoft Community! I realize that you've encountered a problem with Unable to delete files in OneDrive and I understand how you feel. I apologize for the inconvenience this issue has caused you! I tested this in multiple OneDrive accounts, but unfortunately I was not able to reproduce your issue. Therefore, your issue may be related to a specific account. I would recommend that you contact the OneDrive team to further investigate for you if there is some anomaly in your account. please click the link: email the OneDrive support team.

    If the link above to send an email to the OneDrive team doesn't work, you can also contact the OneDrive team via OneDrive mobile on your cell phone as follows:

    1. If you are using an Android phone (the OneDrive mobile app can be found in the Google Play store): open OneDrive > click My > Help & Feedback at the bottom of the page.
    2. If you are using an iPhone (OneDrive mobile app available from the App Store): Please open OneDrive > click on your avatar on the left side of the page > click on Help and FeedbackThank you for your understanding and patience.Best RegardsEddy | Microsoft Community Support Specialist

    2 people found this answer helpful.
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