Acknowledge unread messages

Marcus De Santis 1 Reputation point

We have a problem recognizing and notifying users about unread messages. Currently I would have to read a user's message history, which could contain thousands of messages, and analyze one by one to see how many have not been read.

Is there any way in ACS to know how many messages and in how many chats a certain user has unread messages?

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Ryan Hill 26,856 Reputation points Microsoft Employee

    Hi @Marcus De Santis ,

    There are plans to include an unread message count to the Chat SDK. However, it's in the preliminary stages of discussion. If you could with a comment down below, further elaborate on your use case / scenario(s) so that I can provide feedback to the team.


    EDIT: 2022-02-15

    All, we don't have new details to share at the moment. As the team is working diligently to bring new features to this service offering, I would advise creating a feature request and upvoting.

  2. l2aelba 0 Reputation points

    Any updates in 2023 ?