How do I talk to a live person for customer service?

Question

How do I talk to a live customer service person for help

Answer 1

Only for Billing issues.

You can request a callback from Support using the link below:

Request a call back (microsoft.com)

Answer 2

Hello,Sam Norris1

Welcome to the Microsoft community!

I have realized that you want to speak to a staff member.

I see that you have posted issues with Microsoft 365 and Office / OneDrive / Unknown / Windows, are you having any problems with your OneDrive?

If you are convenient, you can share your issue and I can give you suitable suggestions.

 If you're looking for online support, I'll direct you to the right place.

Here is Online web chat: 

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Besides, you can also contact Global Customer Service phone.

Global Customer Service phone numbers - Microsoft Support

Feel free to post back if you need further assistance. 

Thank you for your understanding and patience and I look forward to hearing from you.

Ryan - MSFT | Microsoft Community Support Specialist

Answer 3

Evidentially MS blocks you from calling after a few failed attempts. Did you find any way to speak to someone that can help? I’ve been hung up on and screamed in previously by outsourced Indians. Idk what to do now

Answer 4

I did ,not sign up for microsoft 365 and my visa was charged without my aproval. please credit my account.

I am not good with computers Please cancel whatever change you have made to my computer

I would prefer to talk too a person but this site will not let me submit without accepting this platform.

Answer 5

Hello,

We have a family Microsoft 365 account.

I am using Word and need the Transcript option. My husband has it in his computer but I don't have it in mine. I only have the Dictation option. How can I have it? We use the same account, we should all have the same options.

I would like to talk to a live person.

Thank you.

Rosario Kaune