Microsoft office professional plus 2021 detected changes to the hardware on your computer

Question

Hi Microsoft team,

I have started to receive this message (Microsoft office professional plus 2021 detected changes to the hardware on your computer) when I-m opening any office application.

Through internet I'm unable to activate pro product because an error message i receive(We're are sorry, something went wrong and we can't do this for you right now. Please try again later. (0xC004C060)).

Through telephone I'm also unable to activate it, because you robot is telling me to go to a web site (which is very hard to understand) and after that it drops the call.

Can you please assist?

Kind regards,

Mihail

Answer 1

Dear Mihai Bilici，

Welcome to Microsoft Community.

We understand that an error message appears when you activate Office.

According to your description, you have tried to activate via the Internet and telephone, but the Office version you are using is Microsoft Office Professional Plus 2021.

Your error message shows 0xC004C060, and we need to explain to you:

This problem may occur because your product license has expired or is not working, which prevents you from using and activating the Office program normally.

Error code 0xC004C060 when activating Office - Microsoft Support

At the same time, when telephone activation occurs, you can try to call the activation center directly and confirm the activation information:

Activate Office using the Activation wizard - Microsoft Support

Problems related to Office Professional Plus 2021 require more professional technical information to help you solve them. I suggest you try to seek help in Microsoft learn (English only), where there are more experts in related fields who can provide you with better solutions.

It is designed to support advanced users like you. Many users prefer to ask questions and get more professional responses through this section.

Here is a link to the forum where you can raise specific situations and share your ideas for solving problems.

Microsoft 365 - Microsoft Q&A

Best Regards, 

Zenobia.Z | Microsoft Community Support Specialist

Answer 2

When you try phone activation, bypass the prompts for automated assistance and stay on the line until a real person replies.

That said, the problem here may be with Office Professional Plus, specifically. The Plus versions are usually volume license, intended for large corporations. If you purchased it privately, as a consumer, you may have been scammed and the license has now been revoked by Microsoft. If that is the case, there isn't anything you can do, unfortunately, except get a different product.