Stuck in an Authenticator loop

Question

I have successfully gone through the process of downloading the Microsoft Authenticator app, adding my work email account, and scanning the QR code. But when I go to actually sign back into my work email, I get prompted to restart this whole process over. It does not let me sign into my account. How do I resolve this issue?

Answer 1

Hello Michael Johns1

Good day and thanks for reaching out.

Microsoft Authenticator looping behavior can be quite frustrating and is often caused by several factors like account Misconfiguration, software update and cache issues. To proceed further, we need more information on the following to better assist you.

1. What device are you using, and what version of the Microsoft Authenticator app do you have installed?
2. Have you tried uninstalling and reinstalling the Microsoft Authenticator app?
3. Have you attempted to clear the app cache or data?
4. Have you tried any alternative sign-in methods, such as a backup code or a different device? Log into your Microsoft Office account from a different device (like a laptop), go to the security info section, and add a new sign-in method for the Authenticator
5. Have you reach out to experts in Microsoft authenticator regarding the issue? Microsoft Authenticator - Microsoft Q&A

Also refer to- Common questions about the Microsoft Authenticator app - Microsoft Support

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Awaiting your valuable response.

Sincerely,

Bertrand

Answer 2

How do any of these solutions help, when what you're asking leads back to signing into an account which leads to the same authenticator loop?