Cannot cancel Microsoft subscription for deactived account

Question

Hello, I have a friend who is unable to cancel their Microsoft 365 account. They have been locked out of the account for several years, however are still paying a monthly fee. When we sent to the support website it said that the account has likely been deactivated, however she is still getting charged. Any help on how to email or call Microsoft directly to have this resolved would be great. Thank you.

Answer 1

Hello Bscurf,  Welcome to the Microsoft community.Currently you need to confirm whether the account is locked or deleted.Please try logging in to the page below with this account and check whether the window indicates that the account is locked or that it does not exist.Microsoft account | Sign In or Create Your Account Today – MicrosoftIf the account is locked, we recommend that you request that the account be unlocked by filling out the form below.Microsoft-Services Account ResetIf the request fails, please fill out the account recovery form to request account recovery.Help with the Microsoft account recovery form - Microsoft SupportIf you are successful in restoring your account, you can unsubscribe using the method linked below.Cancel a Microsoft 365 subscription - Microsoft SupportIf you experience any problems or need a refund, please contact Microsoft Online Support for assistance.1.Click on the link:Contact - Microsoft Support2.Type "Contact" in the input box.3.Select "Get Help" .4.Click "Contact Support".5.Select "Microsoft 365 and Office" in the Products and Services drop-down menu.6.Select "Manage my Subscription" in the category.7.Click "Confirm".8.Choose to chat with a support specialist in your wed browser.SincerelyCarlos - MSFT | Microsoft Community Support Specialisto