Transient error MigrationUserIsDisabledException has occurred

Question

Hello, I have an issue with migrating from Google Workspace to M365. Eight hours after completing the batch migration, my mailboxes are still empty, despite the migration report showing "Data Migrated: 10GB, etc." For the past eight hours, the status has been:

Migration details:

• Type: Gmail
• Direction: Onboarding
• Status: Completing

View details
Mailbox status:

• Synced mailboxes: 7 of 7
• Finalized mailboxes: 0 of 7
• Failed mailboxes: 0

I can log in to the created accounts and send/receive emails, but there are no old emails present. In the MigrationUserReport file, the following information appears:

"Transient error MigrationUserIsDisabledException has occurred. The system will retry (1/60, 43/600)."

Could this error be the reason for the missing emails? How can I resolve this issue?

Of course, each account in the migration currently has the following status:

• Synced
• Data Consistency Score: Perfect
• Items Synced: XXX
• Items Skipped: 0

Answer 1

Hi Dyzma254,

Thank you for reaching out and sharing your concern in this community. Based on the error message "Transient error MigrationUserIsDisabledException has occurred. The system will retry".

Could you please confirm the following details to help us investigate further? How are you migrating your users or which third party tools are you currently using? Could you kindly confirm if the users are active in admin center, and you are using the Global Admin account.

Ensure that the migration endpoint is correctly configured and that there are no issues with the connection between G Suite and Microsoft 365.

Please note that sometimes, transient errors can be resolved by simply retrying the migration. Could you kindly carefully follow the steps from this link : Perform a Google Workspace migration to Microsoft 365 or Office 365 | Microsoft Learn if you are using this migration method.

Due to the limited permissions and access resources of our forum moderators, we are unable to collect certain types of log information in public forums. This is to ensure the privacy of our users' data. I recommend that you contact Microsoft support technical team so that they check this error from the backend. After diagnosing the situation, our technical support team can provide possible solutions from their perspective.

To reach support the Microsoft 365 Global Admin needs open service request a service request from the admin portal. Please refer to the attached link on how to open a service request: Get support - Microsoft 365 admin | Microsoft Learn

You can also call MS support via - Global Customer Service phone numbers - Microsoft Support

Important: If your organization's Microsoft 365 Business/Business/Education subscriptions are from a federated partner or reseller and the global admin can't open a service request on their end, they may need to contact the reseller's support provider so they can help the global admin open the service request on their end. After that, the Microsoft 365 support team will participate in the service request that was created. 

Please note that our initial response might not resolve the issue right away. However, with your cooperation and more detailed information, we can work together to find a solution.

Sincerely

Albert |Community Moderator