I want to delete B2C that I lost access to.

Question

I want to delete B2C that I lost access to.

26030205 6

I lost access to my B2C.
Mostly because Authenticator got corrupted and there are no other way to authenticate me but Microsoft Authenticator.
I want to delete that B2C but it always requires me to login to it before I can "Delete" or "Leave Organization."

Answer 1

soumi-MSFT 11,651 Microsoft Employee

anonymous user-8617, Only other way to get back access to the B2C tenant is to login with some other Global Admin account, who has the option to answer the MFA or who doesn't have a MFA setup. In case the user who is not able to login to the tenant, is the only Global Admin of the tenant, then there is no way you can delete the tenant. Until you are able to login to the tenant, you cannot delete that tenant.

For the existing user who is not able to login, you can try deleting the profile from the Authenticator app, and then trying login into aka.ms/mfasetup and try to create another profile in your authenticator app and then give it a try. Also, when you try to login to aka.ms/mfasetup, you would be promoted for MFA using the authenticator app, if that is set as your primary option, in that case, try to login using some other MFA option (secondary option) like using sms or otp in email and see by any chance if you can go around the authenticator option.

Heier, Jeroen 6 Reputation points

2022-11-14T19:10:27.88+00:00

I have the same problem. In my case I am a CO-administrator of a subscription and want to delete a B2C instance in a resource group. For the B2C instance we want to delete MFA was automatically enabled (we don't know why) and the connected record in the Authenticator we accidentally deleted.

So we want to start again and want to delete the B2C instance. According to the documentation we can do this using the delete button on the "Manage tenants" page. But there Microsoft is asking again for credentials. When activating "I can't use the authenicator now" we only get options to use the Authenticator and not an option to use SMS for example. And no, aka.ms/mfasetup does not help in this case because that only redirects me to my own account settings.

We would even go so far as to delete the entire resource group if this is a solution. So the question is how to solve this? For this kind of questions it is impossible to create a support request because of our basic support plan. I believe this is simply a bug in the product and surely there should be a fix for that.

I want to delete B2C that I lost access to.

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