SQL Server 2019 install issues

Question

SQL Server 2019 install issues

HS_777 1

Hi,

I tried installing SQL Server 2019 on my system but I am facing this issue in the image. I have tried uninstalling and reinstalling again, deleting reg keys, used revo uninstaller as well but still get this error. Any ideas on what I can do?

Thanks in advance

Erland Sommarskog 78,581 Reputation points MVP

2021-09-04T18:35:54.723+00:00

See that path in the error message? Go to that folder and find summary.txt and details.txt and attach these files.

Also, please tell us what anti-malware software you are running.
HS_777 1 Reputation point

2021-09-04T21:30:37.627+00:00

129248-detail.txt

I am using McAfee
HS_777 1 Reputation point

2021-09-04T21:32:01.163+00:00

129361-summary-laptop-fetl4c3f-20210904-224702.txt
summary file
Erland Sommarskog 78,581 Reputation points MVP

2021-09-04T22:03:55.327+00:00

Thanks for the files. They did not make me a whole lot wiser, but it seems that the error which you see in the screenshot are errors that occurs later due to the initial exception which is "value cannot be null".

Could you also upload the file sql_common_core_Cpu64_1.log? Not that I have any high expectations, but maybe there is something interesting.

The reason I asked about the antivirus is that sometimes they protect the registry a little too vigorously. Now, since McAfee is a widely used product, I would expect Microsoft to have tested with McAfee. But if this is a corporate machine, you security folks may have added extra checks. Then again, over-zealous anti-viruses usually testifiy in a different way, so right now, I'm not leaning towards that it is the anti-virus.
HS_777 1 Reputation point

2021-09-05T14:35:33.59+00:00

Hi Erland,

sorry for the delay. I searched for the file you have mentioned but cannot find any file with that name. The closest one I found is the one I have attached. don't know if it'll help129260-sql-engine-core-inst-cpu64-1-local.log
HS_777 1 Reputation point

2021-09-05T14:39:21.767+00:00

Also, It's my personal computer so won't have any checks apart from the doubts you have about the antivirus
Erland Sommarskog 78,581 Reputation points MVP

2021-09-05T15:48:41.153+00:00

That file did not say much.

I'm afraid that I'm out of ideas. Understanding these setup failures are often difficult, and even more so, when one does not have access to the machine.

I hate to say this, but you could try the installation without McAfee, and then I don't mean that you should disable it, but uninstall it entirely. It has proven more than once that only disabling is not enough. On the other hand, I don't really think the antivirus is the culprit here. And I don't like the idea of suggesting that you should lower the guard of your computer.

Erland Sommarskog 78,581 Reputation points MVP

2021-09-04T18:35:54.723+00:00

See that path in the error message? Go to that folder and find summary.txt and details.txt and attach these files.

Also, please tell us what anti-malware software you are running.
HS_777 1 Reputation point

2021-09-04T21:30:37.627+00:00

129248-detail.txt

I am using McAfee
HS_777 1 Reputation point

2021-09-04T21:32:01.163+00:00

129361-summary-laptop-fetl4c3f-20210904-224702.txt
summary file
Erland Sommarskog 78,581 Reputation points MVP

2021-09-04T22:03:55.327+00:00

Thanks for the files. They did not make me a whole lot wiser, but it seems that the error which you see in the screenshot are errors that occurs later due to the initial exception which is "value cannot be null".

Could you also upload the file sql_common_core_Cpu64_1.log? Not that I have any high expectations, but maybe there is something interesting.

The reason I asked about the antivirus is that sometimes they protect the registry a little too vigorously. Now, since McAfee is a widely used product, I would expect Microsoft to have tested with McAfee. But if this is a corporate machine, you security folks may have added extra checks. Then again, over-zealous anti-viruses usually testifiy in a different way, so right now, I'm not leaning towards that it is the anti-virus.
HS_777 1 Reputation point

2021-09-05T14:35:33.59+00:00

Hi Erland,

sorry for the delay. I searched for the file you have mentioned but cannot find any file with that name. The closest one I found is the one I have attached. don't know if it'll help129260-sql-engine-core-inst-cpu64-1-local.log
HS_777 1 Reputation point

2021-09-05T14:39:21.767+00:00

Also, It's my personal computer so won't have any checks apart from the doubts you have about the antivirus
Erland Sommarskog 78,581 Reputation points MVP

2021-09-05T15:48:41.153+00:00

That file did not say much.

I'm afraid that I'm out of ideas. Understanding these setup failures are often difficult, and even more so, when one does not have access to the machine.

I hate to say this, but you could try the installation without McAfee, and then I don't mean that you should disable it, but uninstall it entirely. It has proven more than once that only disabling is not enough. On the other hand, I don't really think the antivirus is the culprit here. And I don't like the idea of suggesting that you should lower the guard of your computer.

Answer 1

CathyJi-MSFT 20,981 Microsoft Vendor

Hi @HS_777 ,

Did you check if the registry key 'SOFTWARE\Microsoft\Microsoft SQL Server\150\ConfigurationState' is existed in your environment?

Please follow this blog to cleanly uninstall previous installation. Then run the setup as administrator again.

If the response is helpful, please click "Accept Answer" and upvote it, as this could help other community members looking for similar thread.

Erland Sommarskog 78,581 Reputation points MVP

2021-09-06T21:00:07.467+00:00

Did you check if the registry key 'SOFTWARE\Microsoft\Microsoft SQL Server\150\ConfigurationState' is existed in your environment?

If the error message is to be trusted, it does not. My analysis of reading the log is that things go wrong before this key is created, and after the initial error, new errors are caused because this key is missing.

But I've been wrong before.

SQL Server 2019 install issues

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