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HTML mail merge not working

Anonymous
2025-01-20T17:36:05+00:00

Hi,

I am having the exact same issue as described in this support question - "https://answers.microsoft.com/en-us/outlook_com/forum/all/merge-to-email-not-working-with-html-format/4a7f6ce2-eda0-4ef1-95a8-2751d63979bd"

When I click 'send as plain text' or 'send as attachment', a window appears from outlook, saying that another app is trying to send emails. However when I click to send as 'HTML', it flicks through my various mail merge versions, as if its sending, but nothing actually sends.

I would really appreciate getting this fixed.

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2025-01-27T08:05:55+00:00

    Dear Intern7,

    Good day!

    Thanks for your feedback.

    I’m glad to hear that you can sen e-mail now.

    As for the adobe pdf merge function you mentioned, I have also done a survey, you can try to log out of your account first and then log back in to see the results, shared by users in this way to fix the problem.

    At the same time, this error is mainly provided by Adobe, and the application is not created by Microsoft. If the above suggestions don't work for you,  For you to be assisted properly, please reach out to Acrobat - Adobe Community; I am sure that our experts from that team can address your query effectively and accurately.  

    Thank you for your cooperation and understanding. Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you!

    Sincerely,

    Tin | Microsoft Community Moderator

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