Unable to complete the verification check on my payment method

Question

Hello,

While I was trying to purchase the Microsoft 365 Business Standard plan and in the middle of the transaction there was an error (code: 43881), however I can see that the purchase was successful.

The problem I have now is that even having a valid payment method, it does not allow me to purchase Microsoft 365 Apps for enterprise due to the following error:

Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time (CV: ie1/eW43q3RzOeE5.16).

Could anyone please suggest an answer?

Thank you!

Answer 1

Hello Maria Jafri,

Thank you for reaching out to the Microsoft Community.

To better address the issue, kindly provide details regarding the following inquiries:

1. Could you please confirm if you have the Education Tenant and access to the Microsoft 365 Admin Center as a Global Administrator?
2. Could you please confirm if you have assigned the Global Administrator as the billing account owner? If not, please follow the steps below:

• Sign in to the M365 Admin Center.
• Go to Billing > Billing accounts.
• Select the MCA billing account.
• Under the Billing account roles section, click on "Assign roles".
• Search for the affected administrator in the "individual users" box and select the one you want to assign the role to.
• Check "billing account owner" or "billing account contributor" and then assign.

Please follow the process and assign your Global Administrator with the role, then refresh the page and try to reproduce the issue again, if you get any error message, let me know with screenshot. Providing this information will help us gain a better understanding of the issue.

We sincerely appreciate your cooperation and patience in this matter. Wishing you all the best!

Sincerely

Feroz Mahmud | Microsoft Community Moderator

Answer 2

Thank you for your prompt response Mahmud and attention, I have followed the steps suggested by you and apparently everything is in order, however I have not yet been able to make the purchase of the product.

I have access to Microsoft 365 Admin Center as a Global Administrator

My user have been assigned as a Global Administrator and he is the billing account owner

If you have any email address I can share with you the screenshots

I can not provide you with screenshot images because I got an error: File(s) failed to upload

Best Regards!

Answer 3

Hello Maria Jafri,

Thank you for your prompt reply. 

Based on the information you provided, I have consulted with a senior member of my team about your situation, and I would like to share some more specific directions with you.

Microsoft's back-end support team should collect some more advanced log information from Office 365 Global Admin personnel through a remote session to diagnose the current scenario. If needed, a front-line technical support engineer can also have a specific support team (Billing Support) investigate some specific situations further. 

Due to the limited permissions and access resources of our forum moderators, we are unable to collect certain types of log information in public forums for this reason and for the privacy of our users' data. 

After diagnosing the situation, our technical support team can provide possible information from their point of view. 

If there are any known issues, the Technical Support Engineer can provide this information from their back-end resources. 

For the standard procedure information provided above, in your organization, Office 365 Global Admins may need to contact the Office 365 support team on the backend through an open service request so that they can diagnose this particular scenario with some more technical resources,  

For this standard procedure, the following is the official documentation that Global Admins refer to: Get support - Microsoft 365 admin | Microsoft Learn (Online option). 

Note: If you are an end-user person, you may need to contact the Office 365 Global Administrator in your business organization to contact a Technical Support Engineer for further processing.  

Important: If any of your organization's Office 365 Business/Business/Education subscriptions are from a federated partner or reseller and the global admin can't open a service request on their end, they may need to contact the reseller's support provider so they can help the global admin open the service request on their end. After that, the Office 365 support team will participate in the service request that was created. 

Thank you very much for your valuable time in your cooperation.

Sincerely

Feroz Mahmud | Microsoft Community Moderator