Abnormal one drive storage full

Question

hi,

i received notification that my One Drive storage is almost full and it shown my outlook archive file occupied 813 GB file (Crazy!!) but in fact the archive file saved in my local drive is only 28 GB. Please advise what could be cause and what shall I do to make the One Drive storage size reduce to reflect the real case.

Answer 1

The OneDrive icon to the rt of the task bar, review properties/storage

Answer 2

Dear Moo_0020,

Welcome to the Microsoft Community.

I understand that you are experiencing an issue with OneDrive storage prompting that it is full, but your files are only 28GB, I understand how you feel and will try to help you.

Based on feedback from previous users, this sometimes happens with specific accounts. In order to get a better idea of the status of the issue, I'd like to confirm some information with you first:

• Can I ask you if you can view the storage becoming full in the web version of OneDrive? You can confirm this by clicking the link below and logging into your OneDrive account (click Settings (gear shape) -> Options -> Storage Management on the left in the top right corner): Home - OneDrive
• Have you tried deleting some files in OneDrive and emptying the Recycle Bin to see if you can recover the space? Make sure you back up your files before you try this, you can download them to your local or other methods of backing them up.

It should be explained that if this is happening to a specific account, as there are some privacy guidelines that we need to adhere to in the community, in order to keep your data safe, it is recommended that you email the OneDrive team directly for feedback on helping to unlock space on your account, thanks for your understanding:
You can send an email to the OneDrive support team by clicking the link below:
https://go.microsoft.com/fwlink/p/?LinkId=528676

 

Before clicking the link, you must use your browser to go to onedrive.live.com and sign in with your Microsoft account, which will automatically redirect you to the OneDrive page to send the email.

We sincerely hope you understand that this initial information may not give us a clear picture of the depth of the problem. You are welcome to contact us at any time if there is any progress.

Thank you for your understanding and patience, and we wish you all the best.

Best regards

Isabella-MSFT | Microsoft Community Support Specialist