My account is disabled without any warning - Incredibly frustrated!

Ghafoor Ahmad 1 Reputation point
2021-09-06T20:11:58.17+00:00

I've created a Virtual Linux Machine and build a project on my account and created a website that contained some keywords on which someone complained as copyright material on my website even I didn't host any copyrighted material on my website. My account was disabled without any warning or without providing any time to resolve the issue.

After that when I contact support every time a bot mail was received Sorry we were unable to verify your account information. Based on this, the earlier decision remains and your account will stay closed. and the ticket closed. I also replied to verify my number, I've provided all my details. University Name, University Website, Roll number Email. You could verify from my University Email all details are correct. If you need more I can provide my license, university ID card, My local ID card, or anything else which you need. I can provide everything to verify my account. But still same bot mail.

There are 4 days spend and I still want just my data backup I don't need my account please stay my account disabled no need but user data minimum provided.

Is every user face issues like this in the Azure service?

Azure Storage Accounts
Azure Storage Accounts
Globally unique resources that provide access to data management services and serve as the parent namespace for the services.
2,684 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Liroy Benaïm 241 Reputation points
    2021-09-06T22:03:32.807+00:00

    Hello,

    Try to contact the sale team by phone https://azure.microsoft.com/en-gb/overview/contact-azure-sales/#contact-sales

    Have a great day!

    Please don't forget to Accept as answer and upvote :)

    0 comments
  2. Sumarigo-MSFT 43,486 Reputation points Microsoft Employee
    2021-09-07T04:12:22.4+00:00

    @Ghafoor Ahmad Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
    May I know what kind of subscription are you using?

    Your Azure subscription can get disabled because your credit has expired, you reached your spending limit, have an overdue bill, hit your credit card limit, or because the subscription was canceled by the Account Administrator. See what issue applies to you and follow the steps in this article to get your subscription reactivated.

    https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

    Billing and subscription management support is available to all Azure customers. : https://azure.microsoft.com/en-us/support/create-ticket/

    If you still find any difficulties in creating a support ticket, please do let us know, we will try and help you get a one-time free technical support. In this case, could you send an email to AzCommunity[at]Microsoft[dot]com referencing this thread as well as your subscription ID. Please mention "ATTN subm" in the subject field.
    Thank you for your cooperation on this matter and look forward to your reply.

    Please let us know if you have any further queries. I’m happy to assist you further.

    ---------------------------------------------------------------------------------------------------------------------------------------------------------

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.