Unable to receive verification code to log in for onedrive app

Question

Hi, I have been trying to log in to my onedrive app on my windows laptop, however the log in code was not received in my mailbox.

1. Unable to log in onedrive via the windows app because verification code was not received in hotmail domain mailbox.
2. I am able to log in to onedrive via the webpage and mobile app.

Is there an alternative to this? I do not see any other options in the onedrive app log in.

Answer 1

o365 Personal or Family?

O365/Office when installed under a Win user admin account, and run from that admin account, auto logs in when the PC is started. There is no separate login for any component.

Win search for Word > Resulting shortcut > Rt click > Pin to task bar > start Word from that shortcut (hover mouse over the shortcut gives access to the 10 most recent docs)

Same for other core components.

Start eg Word open an old doc via recents/search

Rarely any need to access OneDrive itself.

Answer 2

Hello.

Many users are experiencing a problem with a code that does not arrive in the mail. You should contact Microsoft Support directly in the chat: https://support.microsoft.com/en-US/home/contac...

In the search bar, type (without quotes) "agent support" and press Enter or click on Get Help. Ignore the search results, and click on the "Contact Support" button at the bottom. On the next page, select "Windows" and "Technical Support" from the drop-down lists, and then click on "Confirm". Next, select the chat "Chat with a support agent in your web browser" and on the next page, enter your (the one that works) email address and click on "Confirm". A chat window opens in a new tab. Wait for the operator to respond and explain the situation to him.

Note. The chat is available during business hours and on business days.

Answer 3

Anyone from microsoft able to comment? I am on O365 Family. I do not have other log in options available for selection.

Answer 4

Managed to solve the issue. The error message is really bad. You need to set up two step verification on the microsoft account.