Office Android apps won't open after Samsung OneUI 7 update

Question

I recently installed the Samsung OneUI 7 update on my S23 Ultra. Everything else seems to be working fine, but if I attempt to open Word or Excel, they simply refuse to open. The animation of the button opening up starts and then it collapses back down again.

I tried clearing the cache on Word and it had no effect. Then I tried to restarting my phone. It had no effect. Next I tried uninstalling and reinstalling it. No effect.

Outlook and Family Safety still work. But Word, Excel, and OneNote all don't.

Answer 1

I fixed it. When I opened the Office Mobile app, it had a storage/access request prompt. After I dealt with that, I opened Word and Excel from that app.

Based on the app details, it appears that this Office Mobile app came from the Samsung Cloud store and might be a pre-installed app. I'm not sure if it's actually good for anything or if it's just an advertisement for Word, Excel, and PowerPoint. Either way, it seems to be the source of the issues I was experiencing.

Answer 2

Thank you! I opened Office Mobile and it didn't give me a prompt, but I did allow some permissions that were unchecked, and now everything works!

Answer 3

Finally resolved this issue on my device, but I had a weird scenario with my office apps. Adding this here in case anyone might have the same scenario.

PROBLEM

After upgrading my Samsung S22 Ultra to OneUI 7 Android 15 update, my office apps won't open.

Clicking on an office app (word, excel, etc.) an android permission splash screen appears and then quickly closes app.

Attempted to install office mobile from the Samsung mobile store, but encountered the following error: "unable to install app because it conflicts with existing package"

Checked settings -> apps and verified that office, m365 copilot was not installed

I also attempted to install an office mobile app apk, but encountered the same error.

CAUSE

It turns out I had older versions of office apps installed as secure apps (this may have been due to an old work policy from a previous job??, but not certain)

I was even able to run the office mobile app and other apps from the secure folder successfully.

SOLUTION

On device, went to Settings -> Apps -> Samsung App Settings -> Secure Folder -> Apps

Uninstalled all office apps: Office mobile, word, excel, etc.

After unisntalling from secure folder, I was able to install and run the Office mobile app enabling the permissions as per recommended forum answers.

Was also able to successfully install and open other office apps.

Also, no issues encountered after uninstalling office mobile and replacing it with microsoft co-pilot app.

Hope this scenario can help someone.

Answer 4

Identified that the Office Mobile App is now Microsoft 365 Copilot. Unfortunately, all permissions have been granted for that app by holding down on it and hitting the "i" symbol which takes you to the app settings. This still did not allow me to actually open the app or Onenote or Word or Excel or Power Point. I continue to either get a very quick pop-up window like it is trying to open and then immediately dissappears, or I get a pop up window that appears for a quarter second that shows a white rectangle with the letter i in it.

Is there anyone who has been able to solve this issue another way then the already mentioned methods listed in the above thread?

Answer 5

I am having the same issue and keep seeing update permisions in the Office Mobile app. The only problem is I do not have the Office Mobile app on my phone. Can someone share the link or app icon for Office Mobile? The only app on my phone that is remotely comparable is Microsoft 365. I searched the Google play store and the Samsung store with no luck. I did try updating permissions in 365 which did not help.