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Problem with Shared Excel file via one drive

Anonymous
2025-05-31T15:24:28+00:00

Hi,

I can't open a shared files on my iphone 15 pro in excel.

I get the message Can't open file. this file has been moved, deleted or renamed.

But other people can open it on Android phones without any issues.

Any insights and suggestions welcomed.

Thank you

Microsoft 365 and Office | Excel | For home | iOS

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  1. Anonymous
    2025-05-31T21:34:50+00:00

    Hi,

    Thank you posting your issue on our forum, let me help you with this.

    It looks like the issue is specific to your iPhone 15 Pro mainly,

    Here are few troubleshooting steps to follow:

    At First, kindly ensure that your Excel app and OneDrive app are updated to the latest version.

    After that, check your internet connection, as a weak or unstable network can cause file access errors.

    If the file was shared via a link, try opening it in a different browser or copying the link and pasting it directly into the OneDrive app.

    Also, verify that you have the correct permissions to access the file. If the issue persists, clear the Excel app cache by uninstalling and reinstalling the app.

    I hope this helps,

    Best Regards,

    Tani | Microsoft Community Moderator.

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