Visio running into error.

Question

Hi,

When I try to open Visio this window pops up saying 'Visio has run into an error that is preventing it from working correctly. Visio will need to be closed as a result'

How do I fix this?

Regards,

Tim.

Answer 1

Dear Tim Gilbert2,  

Welcome to the community!  

I understand that technical issues can be frustrating, and I’d love to help you resolve this.  Based on my research, you can try the following methods to resolve the issue (For reference: Opening Visio - Error that is preventing it from working correctly - Microsoft Community): 

Method 1: Restart Visio Sometimes, simply closing and reopening the application can fix temporary issues. 

Method 2: Update Visio Ensure you're using the latest version of Visio by checking for updates through Microsoft 365. 

Method 3: Safe Mode:   

• Open Outlook in Safe Mode - Press Win + R > type:visio /safe
• Restart and try again

Method 4: Check for Conflicting Add-ins  

• Disable add-ins by going to File > Options > Add-ins,
• then unchecking unnecessary ones.****

Method 5: Disable add ins: 

• Open Start > Settings > Apps > Apps & features
• Scroll down to Microsoft Visio
• Select it
• Click Change
• Now, wait while the repair wizard starts up.
• For reference: View, manage, and install add-ins for Excel, PowerPoint, and Word - Microsoft Support

Method 6: Repair Visio   
If a Microsoft 365 application isn't working correctly, sometimes restarting it will fix the problem. If that doesn't work, you can try repairing it. When you're done, you might need to restart your computer.    

You can follow the instruction: Repair an Office application - Microsoft Support    

Note: 

• The repair process is straight-forward following the wizard. Note that you’ll need to save your work and close all Office programs first, and then click Repair.
• Then wait while the repair process runs.
• You will notice the repair experience is similar to a fresh installation. The amount of time it takes will depend on your connection speed and what the issue is.
• You will see your Office apps light up in their respective colors while the repair completes.
• Once the installation is complete, restart your computer just to be sure and launch your apps and verify if the problem you were having is resolved.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.    

I hope this information is helpful. Please follow these steps and let me know the outcome.    

If you have any difficulties when trying these methods or the issue still persists after completing the above, feel free to reach out, and we can further investigate the problem together.    

Thanks for your patience and understanding so far.     

Looking forward to hearing from you.      

Best Regards,       

Vivian - MSFT | Microsoft Community Support Specialist

Answer 2

Hello Tim Gilbert2, 

Just following up to see how things are going, your updates would be greatly appreciated! If you have any difficulties, please do not hesitate to contact us.

Looking forward to hearing from you. 
Best regards, 

Vivian - MSFT | Microsoft Community Support Specialist

Answer 3

Hi,

Yes, these helped but it was also an issue on our end.

Cheers,

Tim.

Answer 4

Hello Tim Gilbert2, 

Thank you for sharing your feedback about your recent interactions with our team. I'm glad that my suggestions are helpful and were able to address your issue to help you found a solution 

If my answer above is helpful, please mark it as an answer, which will definitely help others in the community who have similar queries to find solutions to their problems faster.  

 

Looking forward to hearing from you.         

Best Regards,          

Vivian - MSFT | Microsoft Community Support Specialist

Answer 5

Good day, Tim Gilbert2! 

I hope you are doing well.  

My apologies for reaching out to you again. Regarding your thread (Visio running into error. - Microsoft Community), We are glad that helps. Meanwhile, hope you kindly mark it as an answer and vote it up by your original account ******@XXX.com which raised this question (as seen in the screenshot). Once marked, it will automatically pin to top. As other users will also search information in this community, your valuable marked answer will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly. 

 

Greatly Appreciate again for your patience and understanding.  

Looking forward to hearing from you. 
Best regards, 

Alex - MSFT | Microsoft Community Support Specialist