I can't use the authenticator app to sign in and now I'm signed out from my accounts and the authenticator app

Question

I could only sign in to my school email through authenticator and now I can't access anything. It signed me out from everything and won't let me sign in again it says it sends a code to my authenticator but no code shows up and I'm also signed out from there. It won't let me type my password to sign in anywhere, I tried everything. Please help. This is urgent.

Answer 1

Hi Rana,  

Thank you for reaching out to Microsoft Community Support.   

Based on your requirements, you're having an issue with your account. Unfortunately, only an admin account has the authority to reset the authenticator.  

If you don't have admin access, please contact your IT department in your schooland ask them to use an Admin Account to assist you with the recovery process. Below is a step-by-step solution tailored for your business account:  

Immediate Admin Solutions    

Option 1: Reset MFA via Admin Center (Browser Cache Method)    

You can make a Temporally Admin account and reset the MFA on your primary account by following these instructions if you can still access Microsoft 365 Admin Center through the cache of your browser. As an alternative, you can follow the identical instructions below to request that the administrator reset your authentication method.      

1 – Navigate to Microsoft 365 Admin Center, you can click Identity at the sidebar    

Microsoft 365 Admin Center website: Microsoft 365 admin center    

It will lead you to Microsoft Entra Admin Center (Microsoft Entra - Microsoft Entra admin center)    

Select Users    

Click All users    

Click on to the affected account name (your account)    

For example:    

2 – Select "Authentication Methods"     

3 – Click "Require re-register multifactor authentication"    

Next time the user sign in, the system will require them to set up a new authentication method. By using this, the affected user can re-set up the right authentication method       

Option 2: Contact Microsoft support via phone   

For sole admins with no access:     

Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here.    

Option 3: Emergency Tenant Creation    

As an alternative, you can create a new tenant account and submit your request from there.     

To set up a new tenant, please follow these steps:     

1.Visit Compare Office 365 Enterprise Pricing and Plans | Microsoft 365, choose any plan and click try for free to start a free trial.     

2.Follow the guided setup process to create a new account for a new tenant.   

Once your tenant is created, you should be able to access the support portal and submit your ticket without further issues   

Ticket Support: In the Microsoft 365 Admin Center>Support>Help & Support. You can raise support ticket    

https://admin.microsoft.com/#/support/requests    

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.    

Best regards,    

Kristen-L - MSFT | Microsoft Community Support Specialist.