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OneDrive Web, unknown render failure when accessing "My Files"

Anonymous
2025-04-03T08:09:29+00:00

Hello,

One of our users is having issues accessing their "My Files" folder on OneDrive web. I can't insert images but the error is as follows:

"Sorry, something went wrong

Unknown render failure.

Failed to execute statement, ResultCode: 1"

They removed cache and it temporarily fixed the issue but the problem is back. After trying to delete cache again, it doesn't work.

Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2025-04-03T08:59:38+00:00

    Dear MarkB_03,

    Thank you for reaching out.

    To better understand the issue, could you please provide the following information?

    1. Browser Test: To check if the issue is related to the web browser, please ask the user to switch to a different browser and see if the problem persists.
    2. To test if the issue is related to the Office 365 tenant, : To determine if this is a OneDrive backend issue, try logging into the user's account on a different computer and check if the same issue occurs.

    This will help us identify whether the problem is browser-related or a broader OneDrive issue. Please share the results, and we will assist you further.

    Best regards,
    Community Moderator | Sophia

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  2. Anonymous
    2025-04-20T01:07:55+00:00

    Hello. I have had the same issue in recent days. I tried using the Chrome browser on a Chromebook, tried incognito, tried clearing browser history but none worked. I then switched to a Dell laptop and tried both Chrome and Edge browser. The error message occurs no matter the device or browser.

    1 person found this answer helpful.
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  3. Anonymous
    2025-05-09T16:00:29+00:00

    I am now having this same issue. Have tried multiple browsers and two computers. Continue to get the "unknown render failure" message"

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  4. Anonymous
    2025-06-10T20:39:23+00:00

    I can access OneDrive in Chrome

    I don't have access to another computer

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  5. Anonymous
    2025-06-16T22:41:42+00:00

    Excel workbook with same message "Unknown Render Failure"

    Saved in "My Files" folder on OneDrive web

    Workbook is not excessively large, only around 600 rows and 11 columns

    I can access OneDrive in Chrome

    I don't have access to another computer

    Have been having issue for over a year on and off.

    Only way to get to my workbook is to open it to desktop, BUT........there is some DATA LOSS

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