SharePoint Not Syncing from Mac

Question

I’m having issues with SharePoint/OneDrive synchronization. All the files I edit from my Mac are not syncing online. I’ve been working directly from SharePoint via OneDrive, but none of my changes appear to be updating.

Could you please help me resolve this issue?

Thank you!
Best,

Mariapia

Answer 1

Hello Mariapia,

We appreciate you reaching out Microsoft Community.

It sounds like you're experiencing synchronization issues between SharePoint/OneDrive and your Mac. Here are some steps you can take to troubleshoot and resolve this issue:

Ensure that OneDrive is running and signed in on your Mac. You can check this by looking for the OneDrive icon in the menu bar, you can also check your internet connection as synchronization issues can occur if the connection is intermittent or slow.

Also, confirm that you have the latest version of OneDrive installed. You can check for updates through the Mac App Store or directly from the OneDrive application.

Check Sync Settings

Verify that the folders you are working on are selected for synchronization. You can do this by:

• Clicking on the OneDrive icon in the menu bar.
• Selecting "Preferences."
• Ensuring that the folders you need are checked under the "Choose Folders" tab.

Check for no file conflicts. If there are files with the same name or if files are open in another application, synchronization might be affected.

Check SharePoint Permissions

Ensure you have the necessary permissions to edit and sync files on SharePoint. Sometimes, permission issues can prevent synchronization.

If the workarounds mentioned above don't work, try unlinking and then re-linking your OneDrive account:

• Click on the OneDrive icon in the menu bar.
• Select "Preferences."
• Click "Account" and then "Unlink this Mac."
• Sign in again and set up OneDrive.

Remember to let us know the outcome once you've tried the different troubleshoot options.

Best regards,

Oscar Calvo
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

Answer 2

Hello again.

Did you had a chance to try the workarounds' we've shared?