Run-time Error '4707' in Microsoft Word on macOS

Question

Hello,

I’m experiencing a persistent Run-time error '4707': Undefined dialogue record field every time I launch Microsoft Word on my Mac. This error appears immediately, even before opening any document, and prevents me from interacting with the application.

I have taken the following steps to troubleshoot the issue:

• Restarted my Mac.
• Fully uninstalled and reinstalled Word via the Mac App Store.
• Deleted the Normal.dotm template and cleared all macro-related startup folders.
• Removed Microsoft Word preferences from ~/Library/Preferences, Application Support,
• Verified that the issue does not occur on my iPhone or iPad (Word works fine there).
• Confirmed that PowerPoint and Excel on the same Mac do not have this issue.

Answer 1

I had the same problem. I solved it by completely closing the Word Application, going to the folder in "~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word", deleting the Zotero.dotm file and then it worked.

Answer 2

Hi. I had the same problem. But instead of delete the zotero plugin, I delete the linkCreation plug and then it worked.

Answer 3

Please read the entire thread. There are several solutions already posted. If they don't work for you submit a New Message including all system specifics, exact wording of any error message & which methods you've tried without success.

Answer 4

This fixed my problem, too. I think something about the Zotero extension became unstable in the last couple days. Thank you so much for the help!