Run-time Error '4707' in Microsoft Word on macOS

Question

Hello,

I’m experiencing a persistent Run-time error '4707': Undefined dialogue record field every time I launch Microsoft Word on my Mac. This error appears immediately, even before opening any document, and prevents me from interacting with the application.

I have taken the following steps to troubleshoot the issue:

• Restarted my Mac.
• Fully uninstalled and reinstalled Word via the Mac App Store.
• Deleted the Normal.dotm template and cleared all macro-related startup folders.
• Removed Microsoft Word preferences from ~/Library/Preferences, Application Support,
• Verified that the issue does not occur on my iPhone or iPad (Word works fine there).
• Confirmed that PowerPoint and Excel on the same Mac do not have this issue.

Answer 1

I had the same problem. I solved it by completely closing the Word Application, going to the folder in "~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word", deleting the Zotero.dotm file and then it worked.

Answer 2

Hi. I had the same problem. But instead of delete the zotero plugin, I delete the linkCreation plug and then it worked.

Answer 3

Yes, Thanks a lot for your help. I solved it through my add in removal. I use citation add-in in word. Those were interrupting.

Answer 4

perfect, thx

Answer 5

Hi tahia tasnia

We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

Thank you. 

Best Regards,

Lonex P.

Microsoft Moderator