My email has been locked with no reason

Question

Dear Microsoft Team,

My email account has been locked for about 6 months now and I can't get access at all.

Tried to change the password using alternative email, or even by a recovery code on my mobile number, but none of them have been able to help. I'm the only one who can access the email at all from two devices only my iPhone and my Macbook.

I have tried contacting Microsoft support several times, but I am told the only solution is to submit a mail recovery application form. Every day, I submit the form with accurate information and answer all the questions. Sometimes I receive feedback, but sometimes I do not.

When I do receive feedback, I am told the information is not enough. How can this be when I have answered all the questions?

The security question shows up as ???? ???? ???? ?????. How am I supposed to answer a question I cannot see? Unfortunately, I cannot remember what the question was, as I created my email account in 2001. The logic is that I should remember the answer, not the question.

I have done the following:

1. Contacted Microsoft support.
2. Submitted mail recovery application forms.
3. Tried resetting the email using my mobile number (which is not working).

how could i get back my email?!!!!

Answer 1

Dear Microsoft Support Team,

I have been unable to access my email for about a year, as it was unexpectedly blocked.
Despite multiple attempts to recover my password using the recovery code sent to my mobile number, I have not been successful.

I kindly request that you provide a one-time recovery code via my registered mobile number so that I can regain access to my account. Once access is restored, I will promptly update my security information with alternative email addresses to prevent similar issues in the future.

I have lost access to important information stored in my email and have struggled to retrieve it. I have also submitted several account recovery applications, but the responses indicated that my information was insufficient—even though I carefully answered all the required questions.

I would greatly appreciate your support in resolving this matter as soon as possible.

Thank you for your assistance.

regards,

Mohamed

Answer 2

Hey there! Nice to meet you!

Based on your description, kindly follow the guide to unblock your account through this link:

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If the issue persists, I highly recommend you submit a reinstatement form as a last resort:

https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0

(This is not an account recovery webform/ACSR)

You may receive the results via email within 48 - 72 hours.

If you haven't received a response to the reinstatement request you have submitted after 72 hours, please check your email inbox, junk, and spam folders in case you receive it there.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl