email has paperclip but no attachment

Question

I received an email with a paperclip attachment symbol but there's no attachment

Answer 1

Hi @Barra O'Brien

Thank you for posting your question in the Microsoft Q&A forum. 

To assist you better, I will need information.

May I ask if you open that email in Outlook web, does that email have any attachments?

If yes, that means there is something wrong with your Classic Outlook.

If no, there is a few possibilities for this.

• The attachment might be embedded in the email body, which still triggers the paperclip icon.
• The attachment may have been removed by a mail server or filter before reaching your inbox.

Here are some common fixes:

Clear your Outlook cache:

• Press the Windows + R
• Type %localappdata%\Microsoft\Outlook
• Find the RoamCache folder and delete all files in it.

Run an Online Repair for your Outlook application: Repair an Office application - Microsoft Support

I hope this information helps.

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