Subscribed Calendars not Updating

Question

Hello,

I have an issue with subscribed calendars not updating on a live.com account.

An .ICS was used to begin the subscription to the (Google) calendar and initially the events are imported successfully. After this, any event changes on the Google calendar aren't seen on the live.com subscribed calendar unless the calendar is removed and resubscribed to. I have tried leaving the calendar multiple days and even up to a week but no update occurs.

I have seen quite a few forum posts with similar issues but most quite old. How can subscribed calendar updates be enabled or is this a known issue?

Many thanks,

Lewis

Answer 1

Hi Lewis,

Thank you for reaching out here at the Microsoft Community Forum.

We see that you have concerns about the subscribed calendars that are not updating. We understand how important it is to get this addressed. Allow us to check on this and we’ll assist you in the best way we can.

Based on this article: Import or subscribe to a calendar in Outlook.com, under the sections: Subscribe to a calendar and The difference between importing and subscribing to a calendar wherein it states that the update can take more than 24 hours, though the expected updates should happen at least every 3 hours. However, this is not the case on your end since it has already reached a week and you were not able to see any updates.

We acknowledge that it only updates when you remove and subscribe again to the calendar. To identify if this is somehow related to the subscribed calendar itself or may have something to do with the account instead, may we confirm if this issue just happens recently, and it supposed to update right away whenever there are changes made to the calendar you’ve subscribed to?

For further isolation, have you already tried checking using other web browsers aside from the one you’re using and check from there if the issue persists? If you haven’t done it yet, you may try to do so and see if there any improvements.

The question and suggested step can help us narrow down the cause of this issue, so we can provide further recommendations in our next reply. We’d love to hear from you soon.

Answer 2

Thanks for getting back to us and for the additional information provided, Lewis.

Since we’ve already completed isolating this issue which confirmed that it happens across all devices and working fine using another account, then we can say that it’s already related to the email account itself. This means it has to be checked further by reaching out and creating a support request to our Outlook.com In-app support team. This concern may require further investigation at the back-end service. They can verify this on their end and provide you with other suggestions on how this can be addressed. They also have the necessary tools to get to know more about the subscribed calendar that is not updating

For the instructions, you may check this: How to get support for Outlook.com. Go to the section: If you can sign in. Please take note that their usual response time is within 24 to 48 hours depending on the volume of cases that they’re receiving.

Once you followed the instructions on how to reach out to them, you should be seeing this:

Should you have any clarifications, don’t hesitate to let us know. Referring you to the Outlook.com In-app support would be the best way to resolve this query.

Answer 3

Hi Lewis,

 

 

Thank you for reaching out here at the Microsoft Community Forum.

 

We see that you have concerns about the subscribed calendars that are not updating. We understand how important it is to get this addressed. Allow us to check on this and we’ll assist you in the best way we can.

 

Based on this article: Import or subscribe to a calendar in Outlook.com, under the sections: Subscribe to a calendar and The difference between importing and subscribing to a calendar wherein it states that the update can take more than 24 hours, though the expected updates should happen at least every 3 hours. However, this is not the case on your end since it has already reached a week and you were not able to see any updates.

 

We acknowledge that it only updates when you remove and subscribe again to the calendar. To identify if this is somehow related to the subscribed calendar itself or may have something to do with the account instead, may we confirm if this issue just happens recently, and it supposed to update right away whenever there are changes made to the calendar you’ve subscribed to?

 

For further isolation, have you already tried checking using other web browsers aside from the one you’re using and check from there if the issue persists? If you haven’t done it yet, you may try to do so and see if there any improvements.

 

 

The question and suggested step can help us narrow down the cause of this issue, so we can provide further recommendations in our next reply. We’d love to hear from you soon.

Hi Louie,

Thanks for coming back to me.

We have only recently started the subscription to the calendar in the last few weeks but the lack of updates can be seen across all devices that have the live.com calendar added. Only the events present at the time of the initial subscription can be seen, and any new events do not appear unless the calendar is removed and resubscribed at live.com.

I have subscribed to the same calendar from a Google accounts and the events are updated instantly so I know that the subscribed-to calendar is functioning as expected but the live.com system doesn't appear to be looking for updates on the calendar.

What else can we check please?

Many thanks,

Lewis