How to fix this message: "Please retry with a different device, use a VPN, or other authentication method to sign in. For more details, please see https://go.microsoft.com/fwlink/?linkid=2317517"

Question

I have had my username ******@hotmail.com (as well as my password) for many many years. For the last week or so I have continuous problems logging in on my laptop; no problem with my phone!! Why is this and how can it be rectified. Lately I get the following message: "Please retry with a different device, use a VPN, or other authentication method to sign in. For more details, please see https://go.microsoft.com/fwlink/?linkid=2317517". This does not assist me at all as I have to log in to activate steps. I need to ,log in on my laptop and not my phone!!!

Please come back to me urgently!!!

Thank you

Gerhard

Answer 1

Hey Gerhard! Nice to meet you!

Based on your description and the error message you provided, kindly perform according to Microsoft Community Moderator | Bill: https://learn.microsoft.com/answers/questions/4724989/error-400-when-signing-and-do-not-have-any-other-a?forum=outlook_com-all&referrer=answers

"Please ensure you are connected to the Internet and the connectivity is fast, strong and stable to avoid any authentication errors and successfully log in and access your Microsoft account.

Kindly try to log into and access your Microsoft account (switching between Outlook.com Webmail, Outlook client app, or Outlook mobile app) from a different device using a different network such as Work or Home network and even use a different Internet connection such as an Ethernet cable or network, Mobile (Data) i.e., Cellular network or Wi-Fi network or a different Wi-Fi network.

Try to restart your Ethernet or Wi-Fi connection modem and router, as sometimes, a simple restart can resolve temporary glitches.

Also, please check with your Internet Service Provider (ISP) to see if there is any issue on their end. "

If the issue persists, kindly download the Microsoft Authenticator app and add your account. This step has reportedly resolved the issue for other users.

Download Microsoft Authenticator app: https://support.microsoft.com/account-billing/download-microsoft-authenticator-351498fc-850a-45da-b7b6-27e523b8702a

How to add your accounts to Microsoft Authenticator: https://support.microsoft.com/account-billing/how-to-add-your-accounts-to-microsoft-authenticator-92544b53-7706-4581-a142-30344a2a2a57

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

I had a very similar issue, ending up on a HTTP 400 page when using Chrome to login. No matter if using a different Chrome profile or using an incognito mode browser window, the problem persisted.

The simple "hack" was to use another browser (I tried Firefox). That enabled me to get on with my life, even if the bug persisted. Read my reasoning in my answer for why I think this happened, as the issue seemed to reside on the Microsoft (backend) side.

I also observed that the Outlook.com site was observing some issues. You might want to check that as well.