ACCOUNT RECOVERY FOR MICROSOFT KEEPS FAILING

Question

I am having the worst time trying to get access to my Personal Microsoft account. I keep having to re-do the account recovery but it keeps on failing. I do not have access to my recovery code, my microsoft authenticator account signed out, it can't even send a verification code text to the phone number I placed.

The final process of the Account Recovery asks if I have made a purchase for Microsoft 365. I have a receipt of the purchase of a Microsoft 365 subscription, I have access to my email account for the Microsoft account, but I do not know when my old credit card expired. Please help me get access to my account. This is so frustrating that we can't send a verification to the email used to create the account.

Answer 1

Hi,

If your Microsoft account recovery request wasn't granted, please keep trying as many times as you want, up to two times per day.

Source: https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

If you have attempted to recover your Microsoft account multiple times but were unsuccessful due to insufficient information, please get in touch with Microsoft Support for further assistance. Be sure to include the details of your recovery attempts, especially if your requests were denied despite providing accurate information.

Click on this page  Contact - Microsoft Support 
https://support.microsoft.com/en-us/home/contact

Please follow the steps below to contact Microsoft Online Support.

Go to the Microsoft Support page and search for “account locked.”

Scroll down and click “Sign in to contact Support.”

Sign in using a different personal Microsoft account.

Under Products & Services, choose “Other Products.”

Under Categories, select “Manage account security” and click Confirm.

Click “Chat with a support agent in your web browser” to start a live chat.

Source: https://learn.microsoft.com/answers/questions/4705510/how-can-i-access-my-account-when-it-says-i-havent?forum=outlook_com-all&referrer=answers

If you require further assistance, please don't hesitate to let me know.

Stay Safe!

Answer 2

Hi,

I have had my Hotmail account for more than 30 years. Recently, I bought a new phone and forgot my Microsoft password. I have two-step verification activated.

When I entered the last 4 digits of my phone number, it worked successfully. Then I saw the recovery email displayed as ra**@gmail.com*. I thought it was one account I knew, so I typed it and waited, but the code never arrived. Later, I remembered that I actually had another very similar Gmail account, and that was the correct one linked to my Microsoft account.

Now that I have access to both, the system no longer sends verification codes to my phone. It only sends codes to my email, but since I need both methods, I am locked out.

This situation is very serious for me because:

I have many important notes saved in OneNote.

I depend on my Microsoft Authenticator app for access to other accounts.

At my office PC I am still signed in with Microsoft, and Outlook is receiving emails. However, if I try to use OneNote, OneDrive, or any Microsoft services on the web, I am blocked.

I always use the same Wi-Fi, the same IP address, and the same devices. I am not trying to hack; this is my only account. I read that I can keep trying, but I also read that waiting is safer. I don’t know how long I should wait, and I am very afraid that the block could become permanent.

Please help me. I don’t know what else to do. I even created this new account just to ask for help here in the community, because chat and phone support did not work.

Thank you.