I cannot sign in to my outlook mobile app

Question

My outlook mobile account has been workin fine but all of a sudden it keeps asking me to sign in. I enter my password but it does not accept it. I have tried resetting my account but the problem persists. I can access and send my emails from other devices but not my android version of outlook

Answer 1

Hi there,

I'm Cherrelyn, and I’m here to help.

If your Outlook mobile app suddenly stops accepting your password while it still works on other devices, it could be due to a sync or app cache issue.

Please try these suggestion:

1. Clear the Outlook app cache from your Android device settings.
2. Remove and re-add the account in the Outlook app.
3. If that doesn’t work, uninstall and reinstall the Outlook app entirely.
4. Also, ensure your Android system and Outlook app are fully updated.

Sometimes mobile apps get temporarily out of sync, and a fresh setup usually resolves the issue.

I hope this will help and if you have any question please don't hesitate to reply to this thread.

Warm regards,

Cherrelyn