Microsoft Store stuck on queuing a download for over 5 hours

Question

Microsoft Store is stuck on Queueing a download of an app for over 5 hours. I feel like I got transported to 1987 when I had a 2400 baud modem. :(

My Windows 11 is fully up to date (last checked a few minutes ago).

I have followed all the instructions here:

https://support.microsoft.com/en-us/windows/unable-to-download-or-install-apps-from-the-microsoft-store-0741276a-89b5-4927-8df8-c1b22afc72b1

and here:

https://support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac

I can't cancel the download, it just sits there "Queued" with an orange box with a spinning circle around the "stop" image in the middle.

I have also rebooted, uninstalled and reinstalled the Store. I have logged out and back in multiple times with no luck.

Can anyone help, this really sucks!

Answer 1

Hello, dcarp

Thank you for your feedback. I understand that you are experiencing an issue with the Microsoft Store getting stuck during download. You have already tried some methods. Here are some troubleshooting solutions:

1. Force clear the Store cache folder

Press Win + R to open the Run dialog box.

Copy and paste the following path, then press Enter:

%localappdata%\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache

In the opened folder, press Ctrl + A to select all files and folders, then press the Delete key to remove them all.

After deletion, run WSReset.exe again as an administrator. Search for WSReset in the Start menu, right-click it, and select “Run as administrator.” Wait for the black command prompt window to close automatically, and the App Store will restart automatically.

Check if the issue is resolved.

2. Reset network settings

Sometimes the issue lies with Windows' network stack.

Open “Terminal” or “Command Prompt” as an administrator.

Enter and execute the following commands one by one:

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

After execution, you must restart your computer. After restarting, you may need to reconnect to Wi-Fi.

3. Create a new local account

Search for CMD in the search bar, select to run as administrator, and enter the following commands one by one:

net user USERNAME PASSWORD /add

After the command is successfully executed, enter the following command:

net localgroup administrators USERNAME /add

Note: Replace USERNAME PASSWORD with the desired account name and password. If no password is required, leave PASSWORD blank.

4. Attempt an in-place upgrade

This will refresh your Windows without deleting your data. However, we still recommend backing up important data.

[Article] How to: Perform a Repair Upgrade Using the Windows 11 or Windows 10 ISO file - Microsoft Q&A

I look forward to your feedback.

Best Regards, 

Kai Ho | Microsoft Q&A Support Specialist