I'm not receiving any OPT codes to verify my account from amazon

Question

I'm not receiving any OPT codes to verify my account from amazon

Amy F 5

I am trying to reset my password on Amazon, put can't get the OPT code sent to my email. I have called Amazon 5 times and they said nothing was wrong with my account to contact my email provider. I have read every article on how to fix this and nothing has worked. Amazon said they can see it has been sent to me several times. I have checked my spam and junk folder. It is not being blocked, it's actually in my safe email. I don't have any filters on and I don't have any rules. Their only solution was for me to create a new account. I don't want to create a new account. What else could be preventing me from getting these OPT codes. Please help! Oh and there is no way to contact outlook to actually talk to a human!!!

MARK and TAMMY BEANE 0 Reputation points

2026-08-13T20:40:23.7666667+00:00

Is there any advice for a fix
Hornblower409 16,580 Reputation points

2026-08-14T17:32:24.26+00:00

@MARK and TAMMY BEANE said

Is there any advice for a fix

You will probably not get any help for your issue by adding to an existing post. I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for *your specific problem.*This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

1 answer

Your answer

MARK and TAMMY BEANE 0 Reputation points

2026-08-13T20:40:23.7666667+00:00

Is there any advice for a fix
Hornblower409 16,580 Reputation points

2026-08-14T17:32:24.26+00:00

@MARK and TAMMY BEANE said

Is there any advice for a fix

You will probably not get any help for your issue by adding to an existing post. I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for *your specific problem.*This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

Answer 1

Anonymous

Hi Amy,

Thank you for reaching out to Microsoft Q&A forum. I understand how frustrating it is not to receive OTP codes from Amazon.

Here are steps to troubleshoot and resolve

Check Blocked Senders and Rules

Go to https://outlook.live.com and sign in.
Click the gear icon > Mail > Junk email.
Under Blocked senders and domains, make sure @amazon.com is not listed. If it is, remove it.
Then go to Mail > Rules and ensure there are no rules that might be redirecting or deleting OTP emails.

Add Amazon to Safe Senders

In the same Junk email settings, add @amazon.com to the Safe senders and domains list.
Save your changes.

Try a Different Email Client or Device

Sometimes the issue is with the app or device. Try accessing your email via:
- A different browser (e.g., Chrome, Firefox)
- Incognito/Private mode
- The Outlook mobile app or desktop app

Wait and Retry Later

If you’ve requested multiple OTPs in a short time, Microsoft may temporarily delay or block them. Wait at least 30–60 minutes before trying again.

If the issue persists, please let me know. I’ll be happy to guide you further or escalate the issue if needed.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Best regards,

Sin Dau | Microsoft Q&A Support Specialist

Anonymous

2025-08-04T06:06:34.0333333+00:00

Hi Amy,

I just wanted to check in and see if the steps to adjust the email view worked for you. If everything is set, it would be greatly appreciated if you could mark the answer as Accepted. This helps others facing similar issues and keeps things organized.

If you need any further assistance, don’t hesitate to reach out!
Amy F 5 Reputation points

2025-08-04T08:47:43.66+00:00

No Sin, none of those suggestions worked. When I called Microsoft to get some help, I was on the phone with them for over an hour. He didn’t even seem to know what he was doing and then he hung up on me. I will not hit accept because my issue wasn’t resolved.
Anonymous

2025-08-05T00:22:35.7033333+00:00

Hi Amy,
I'm really sorry for the negative experiences you've had. You can try contacting Microsoft Support via chat, which is easier to follow. I suggest temporarily disabling Two-Step Verification on your Amazon account and trying again.

If that doesn’t work, you can reach out to Amazon Support and ask if they offer any backup methods for receiving the verification code. There are many cases where users face similar issues with Amazon OTP, so they might be able to provide a better solution.

You can contact Amazon Support here: Amazon Help Page

And Microsoft Support here: Contact Microsoft Support

Best regards,

Sin Dau | Microsoft Q&A Support Specialist