It's what I got
Wifi will not switch on/wireless not working
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Marsh Cox
20
Reputation points
For some reason, the Wifi is not switching on at all, and Bluetooth is also unable to connect. At the moment, only Ethernet works. It seems like wireless is completely gone and I don't know why. I cleaned out some TMP or "Temp" files that I didn't need anymore, but I don't know why doing that would mess anything up.
Images of what I mean:
What I've tried to do to fix this:
- Reset all network settings
- Uninstall and Reinstall INT Drive
- Reset all INT networks using the CMD Panel
- Manually scanning for changes in the Device Manager
- Loading previous drive versions
- Seeing if any drives need updates
- Adding a new Local Profile Account and seeing if Wifi worked (it didn't)
I use Realtech and Intel drives.
Windows for home | Windows 11 | Performance and system failures
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721 34,340 Reputation points Independent Advisor2025-07-28T04:12:11.2366667+00:00 Hi, I'm Estrella. I'll do my best to help you.
Some devices use a combo wireless chip, where both Wi-Fi and Bluetooth functions are handled by a single physical chip. So, if Wi-Fi isn’t working, it can often affect Bluetooth as well.
- When did the issue start, and were there any changes made to your computer before it began?
- In the search bar, type MSINFO32 and hit Enter. Please share a screenshot of that window.
- Press Windows + X and choose Device Manager. Expand Network Adapter Expand Bluetooth Section Take a screenshot and share it here.
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Marsh Cox 20 Reputation points
2025-07-28T04:33:50.26+00:00 Thank you for reaching out!
- This issue started two days ago. I updated my Intel drive, and after I did so, everything worked normally. The day after, I deleted some old game files and apps, as well as Temp files, to get rid of things I didn't use anymore.
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When I type in MSINFO32, it brings up system info [I don't know if this is the window you meant for me to ss]
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[Bluetooth is not listed in Device Manager]
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Estrella721 34,340 Reputation points Independent Advisor
2025-07-28T04:59:30.78+00:00 Thanks for the screenshots. Under Network Adapters, right-click on Intel(R) Wi-Fi 6 AX201 160MHz, then select Uninstall. Restart your computer and check if the issue is resolved.
If the issue persists, click this link: https://www.msi.com/Laptop/GF65-Thin-10UE/support?sub_product=GF65-Thin-10UE#driver
Under the Driver tab, go to Wireless LAN, download and install the Intel Wireless LAN driver, then restart your computer.
Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Marsh Cox 20 Reputation points
2025-07-28T21:55:17.3666667+00:00 Hi, thank you for the information. I'm sorry it's taking so long, I've been having trouble downloading the wireless LAN driver.
It says to install the INF files, but there are no .inf files in what it downloaded:
I'm not entirely sure how to download it properly.
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Estrella721 34,340 Reputation points Independent Advisor
2025-07-28T23:10:51.7366667+00:00 After downloading it, click the downloaded file (ZIP file). You’ll see some folders, right?
Go to the UWD > Win64 > Drivers folder.
Right-click on Netwtw04.INF, Netwtw06.INF, and Netwtw08.INF, then select Install.
After installation, restart your computer.
Note: Do not extract the file, just open it, as it is.
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Marsh Cox 20 Reputation points
2025-07-29T08:05:08.4733333+00:00 Okay, thank you. I installed all of them and restarted my computer. Wireless Wifi still isn't able to turn on. Is there a next step?
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Estrella721 34,340 Reputation points Independent Advisor
2025-07-29T21:50:53.0066667+00:00 That should be it. Can you try updating the Chipset driver as well?
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Marsh Cox 20 Reputation points
2025-07-30T06:49:40.8266667+00:00 Yep, that did it! Bluetooth and wifi can now connect. I appreciate the help <3 thank you
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Estrella721 34,340 Reputation points Independent Advisor
2025-07-30T07:05:21.1366667+00:00 Alright, If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there's anything else I can help you with.
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