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I am unable to log in to my Microsoft 365 business account on one of my laptops. The account is already logged in on another laptop. However, when I try to sign in on this device, I’m being prompted to connect via VPN.
Talk to your IT support (or local Office admin). They can get in touch with Microsoft business support, if necessary.
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Dear @info oceanhighways,
Good day. Thank you for reaching out to Microsoft Q&A Forum. We are happy to help you!
According to your description, may I kindly confirm:
For better assist, please kindly take a screenshot of the issue you're experiencing so I can better assist you.
Looking forward to your response.
Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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help help i need to speak to a human
Dear @Alma Parker,
To help me support you more effectively, could you please let me know the specific issue you are currently experiencing? Additionally, please advise whether any error message is displayed. If so, kindly share the exact error message or provide a screenshot for reference.
If you prefer to receive direct assistance from Microsoft, you may contact Microsoft Support via the Contact Support page. A Microsoft support agent will be available to assist you in further detail: https://support.microsoft.com/contactus
Looking forward to your response!
when I am trying to login, I am getting this. My office work is pending due to this issue people are not able to use excel, word, outlook etc. please try helping me solve this issue as soon as possible.
Dear @info oceanhighways,
Thank you for your response.
According to your information you provided, it appears that you logged in via live.com. If you are logging in with a company account, you should use office.com instead.
Please correct me if I'm wrong.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Dear @info oceanhighways,
Good day. It has been a while, and I am writing to see how things are going with this issue. Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back.
Your understanding and co-operation are highly appreciated. Thank you very much for your valuable time and your cooperation.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.