OneDrive (Windows 11) shows a storage full error despite available space

Question

I’m experiencing a storage issue with my OneDrive.

I’m using Windows 11, and when I try to save a small 2 MB file to my personal OneDrive folder on my PC, I get a message saying that the storage is full (431%), and synchronization cannot be completed.

However, my OneDrive has a total storage of 50 GB, and only 43% of it is used (21.5 GB).

Windows Information:

Account storage information on the website:

I’ve already followed all the steps provided on the help site, such as unlinking and relinking OneDrive, uninstalling OneDrive on the computer, clearing the cache, but nothing has worked.

How can I resolve this type of issue, considering I haven’t reached the 50 GB storage limit?

Answer 1

Conseguiu alguma solução estou com o mesmo problema

Answer 2

Hi Diego,

Thanks for reaching out to the Microsoft Community, and I’m sorry to hear you’re experiencing issues on your OneDrive and getting error message storage full. I understand how important it is.

Let’s go through a few steps to confirm your subscription:

Step 1: Verify Storage in OneDrive Web and Local Folder

• Online: Log into your OneDrive account at onedrive.live.com and check the available storage.
• Local Folder: Right-click the OneDrive icon in the system tray and select "View online" or check your OneDrive folder on the computer to ensure that storage is correctly synced.

Step 2: Restart OneDrive and Computer

• Restart OneDrive: Right-click the OneDrive icon in the system tray > Close OneDrive. Then, reopen it from the Start menu.
• Reboot Your PC: A system restart can resolve temporary sync issues and storage miscalculations.

Step 3: Ensure Syncing Settings Are Correct

• Check Sync Settings: Right-click the OneDrive icon in the system tray and select "Settings."

  Go to the *"Account"* tab and confirm that the correct folders are set to sync.
  
     If there are any pending sync errors, try pausing sync for a few minutes and then resume.
  

Step 4: Check Available Space in Local Storage

• Ensure your PC has enough local storage, as OneDrive may fail to sync if the system drive (usually C:) is nearly full. To check, go to Settings > System > Storage.

Step 5: Check for System Updates

• Ensure both Windows and OneDrive are up to date. Go to Settings > Update & Security > Windows Update and check for any available updates.
• You can also update OneDrive through the app: Right-click the OneDrive icon > Settings > About > Check for updates.

Step 6: Use OneDrive Reset Command

• If the above steps don’t work, you can reset OneDrive by running the following command:
  • Press Win + R, type cmd, and hit Enter.
  • In the Command Prompt, type the following and press Enter:
    • %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
• After a few minutes, OneDrive should reset and resync your files.

Please let us know if these steps help resolve the issue, or if you need further assistance. We're here to help!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Regards,
Carlo | Microsoft Community Support