Multiple Entries for Multiple Printers

Brian Havinga 21 Reputation points
2021-09-13T14:39:14.607+00:00

I am uncertain if this is by design, and if so, I understand.

I support a traveling comms team that supports a VIP user. Part of their travel procedure involves setting up a comms room at the various hotels they stay at, and as part of that they connect various printers via USB. The team has multiple HP Mobile 250 printers, and multiple different laptops that they get connected to. All laptops are running Windows 10 1909 (our Windows version is limited by our enterprise).

The team complains that when one of the users we support connects the printer to their computer, they can see multiple copies of the same printer. I'm guessing that this is down to the fact that each printer has a unique hardware ID, so Windows installs each one as a new and unique device.

Is it possible to have windows only show one printer, regardless of which physical printer is connected?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Limitless Technology 39,496 Reputation points
    2021-09-14T07:54:16.623+00:00

    Hello @Brian Dunnington H,

    As I understand the issue here is that all laptops have the capability to see the printers that are available in other PCs of the network.

    My recommendation in this case, would be to stop sharing the printers with the rest, which should be a very easy maneuver:

    https://support.microsoft.com/en-us/topic/disable-file-and-printer-sharing-for-additional-security-3713fb7e-7c34-e60a-01f4-20f34ba38154

    Other option would be through GPO, but disabling the printer communication in Windows Firewall:
    Path: Computer Configuration > Policies > Administrative Templates > Network > Windows Firewall > Domain Profile / Standard Profile > Windows Firewall: Allow inbound file and printer sharing exception = Disabled.

    Hope you find it useful,
    Best regards,