Address List Cannot Be Displayed In Outllook Web Access But Ok In Outlook Software

Damien VENAULT 21 Reputation points


We use office 365.

After removing the "All Rooms" address list from the powershell command line, we have problems with the online version.

Indeed it is impossible to load the contacts from, nothing is displayed, no error message.

Ditto when we click on the recipient field when writing an email. (unable to load your contact lists) On the other hand, autocompletion works on the directory.

On the other hand on the outlook software the address lists are loaded well (without "All Rooms")

We have tried to recreate the "All Rooms" address list but it does not change anything.

Before the powershell removal of "All rooms" everything worked fine.

Thank you in advance for your assistance.


Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Joyce Shen - MSFT 16,651 Reputation points

    Hi @Damien VENAULT

    Do all users not able to view the list in 'contact' page? According to your information above, your issue seems to be related to the GAL. We could consider creating a new GAL in O365, then create and assign a new address book policy which include the new created GAL to a test user to test the result.

    Just like the process introduced in this article: OFFICE365 CREATE GLOBAL ADDRESS LIST
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    For more information, refer to the official document here: Create a global address list in Exchange Online

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  1. Damien VENAULT 21 Reputation points

    Hi @Joyce Shen - MSFT

    Thank you for your reply.

    Do all users not able to view the list in 'contact' page?

    Yes all users have the problem.

    Following your message, I created a new GAL with a new policy assigned to users.
    At the moment, I have the same problem. The new global address list does appear on the outlook software but nothing online (same messages)
    I just had the operation, maybe we have to wait a few hours ... ?

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  2. Damien VENAULT 21 Reputation points

    I just tried again, it works!

    We just had to wait a bit

    Thanks again for the solution ;-)

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