User Profile Images completely disappeared from Active Directory

RNDThoughts 16 Reputation points
2021-09-14T08:14:14.037+00:00

We seem to have lost all of our user profile images from our Azure Active Directory Tenant. No matter which user I pick, they have no image. I have also tried using the "Edit" and "Upload File" options in the user profile to set a photo which then uploads. If I then Save the change and refresh the page the image disappears and goes back to the user's initials (default).

Can anyone explain - I have yet to find any information anywhere on any issues or any changes that have taken place?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Marilee Turscak-MSFT 35,621 Reputation points Microsoft Employee
    2021-09-14T23:46:21.197+00:00

    I was able to reproduce this and have reported this to the engineering team. I will let you know as soon as I have a response from them.

    That said, I have seen this happen in the past in my own tenant and sometimes the change can take 2-3 days to reflect.

    It sounds like you area already doing the right things and like I said I am seeing the same issue, but some steps to try:

    1) Login to Azure Portal using a user whose picture needs to be changed

    2) Switch the directory of the user to the default directory through Azure Portal

    3) Go to Azure Active Directory, All Users

    4) Select the user, in the profile change the photo

    5) Log out and log back in

    6) Wait 2-3 days if the photos still have not reflected.