RDS Cal Per Device Fail to install [Your request cannot be processed. Make sure you have provided all the required information accurately, and then resubmit your request]

AlexMilotin-VT 1 Reputation point


We have a Windows Server 2019 RD Licensing server and this morning when we tried to install additional Windows Server RDS Per Device Cal licenses the bellow error occurred.

 “Your request cannot be processed. Make sure you have provided all the required information accurately, and then resubmit your request. If the problem persists, try using a different connection method.”

  While writing this post to get also a screenshot of the error for a more accurate overview, the Windows Server 2019 licenses got installed. Though when I tried to add the Windows server 2016 licenses I ran again into the same issue. 131862-capture.png

The error itself seems pretty general. I've already asked our Purchasing account administrator if we reached the limit of licenses and we didn't. Maybe someone could give a suggestion on what the issue could be ?

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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  1. Dave Patrick 351K Reputation points MVP

    Might also try the phone activation.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. AlexMilotin-VT 1 Reputation point

    I wonder if i asked in the wrong place, giving the amount of replies received so far :)

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  3. Homer Sibayan 331 Reputation points

    any updates on this? i have the same issue encountered too.

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  4. Homer Sibayan 331 Reputation points

    If the installation of license got an error like this, try to use the other connection method " Web Browser" but you must obtain first the License key pack ID on https://activate.microsoft.com and specify the following: Once generated the the License Key pack ID go to your license Server manager and Install the License via Web browser connection method.

    License Server ID
    License program " Microsoft Products and Service Agreement",
    Company and Country/Region
    Product type
    Purchasing Account number

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