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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 23%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Hello,
We have a Windows Server 2019 RD Licensing server and this morning when we tried to install additional Windows Server RDS Per Device Cal licenses the bellow error occurred.
“Your request cannot be processed. Make sure you have provided all the required information accurately, and then resubmit your request. If the problem persists, try using a different connection method.”
While writing this post to get also a screenshot of the error for a more accurate overview, the Windows Server 2019 licenses got installed.
Though when I tried to add the Windows server 2016 licenses I ran again into the same issue.
The error itself seems pretty general. I've already asked our Purchasing account administrator if we reached the limit of licenses and we didn't. Maybe someone could give a suggestion on what the issue could be ?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Might also try the phone activation.
https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/migrate-rds-cals#using-a-telephone
--please don't forget to upvote and Accept as answer if the reply is helpful--
Not sure how that is useful.
We're still in the a spinoff phase and we still need to define how many licenses we need. We're installing packs of 50-100 licenses using the same agreement number.
I don't want to Migrate any RDS Cal so there is no License Pack ID that i can provide via phone
I'd suggest contacting the reseller's trained microsoft licensing specialist for support.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Not sure what the issue was, but i was able to install the licenses for Windows Server 2016 after 4-5 retries.
I ensured i have enough licenses for a while and will check if the issue re-occurs next time
On the other hand, i just tried to install additional 20 win 2012 licenses and again the same error :|
I wonder if i asked in the wrong place, giving the amount of replies received so far :)
any updates on this? i have the same issue encountered too.
If the installation of license got an error like this, try to use the other connection method " Web Browser" but you must obtain first the License key pack ID on https://activate.microsoft.com and specify the following: Once generated the the License Key pack ID go to your license Server manager and Install the License via Web browser connection method.
License Server ID
License program " Microsoft Products and Service Agreement",
Company and Country/Region
Product type
Quantity
Purchasing Account number