I can't log into my Outlook account

Mariliis Siilbaum 5 Reputation points
2025-08-04T09:59:24.58+00:00

I just created a new Outlook account because I can't get help anywhere.
My previous Outlook account was [Moderator note: personal info removed]@hotmail.com, but I can no longer log in.

I know the password, but it wants me to verify my identity. However, I no longer have access to the email address and I don't have the code.

I filled out the recovery form several times, but it was rejected every time. Is there any way I can get my account back, or do I have to create a new one? I have tried to log in on several different devices, but to no avail.

Outlook | Web | Outlook.com | Account management, security, and privacy

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3 answers

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  1. umauthoor 0 Reputation points
    2026-07-02T16:32:33.8166667+00:00

    I been not able to use my hotmail account and there is not many option to get access please try to help I badly need this account

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  3. Darhyl Amizola 46,465 Reputation points Independent Advisor
    2025-08-04T10:37:42.7333333+00:00

    Hey there! Nice to meet you!

    Since you no longer have access to your security information, kindly click on the option 'I didn’t get a code' when prompted for a code at sign-in at the 'I don’t have access to these' when you are resetting your password, then follow the instructions. account.microsoft.com

    You will be asked to fill out a security questionnaire. You will be asked for info, like the subject lines of an email you recently sent from your account, your birthdate, credit card info, and other details only you would know.

    Go to Recover your Microsoft account (https://support.microsoft.com/help/17875) for tips on how to successfully fill out the security questionnaire.

    https://support.microsoft.com/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

    Note: There may be a 30-day waiting period to get full access to the account again.

    Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

    The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

    Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

    It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

    If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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