I forgot my laptop password and I tried other passwords a d did not work

Question

Hi.

I bought a refurbished laptop from Amazon, everything is fine, I lived in a sharing house, then I moved and I guess I changed the password and I did not open the laptop and I forgot the password and I tried a few.

More stress is that I also have to change it and it doesn't accept all the 3 the old one first, then the 2 new ones.

Please help, I was so happy for my laptop 😮‍💨

Answer 1

Change or Reset Your Password in Window

If you sign in with a Microsoft account password.

• Reset your account password when you aren't signed in.
• Change or reset your Microsoft account password when you're already signed in

Contacting support for a Microsoft Account

If you have forgotten your password, or your username & password have stopped working, use our Sign-in Helper Tool to help you get back into your account.

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

1. Do you have the option to reset your password on the sign-in screen?

Select the 'Forgot my Password' option on the sign-in screen to reset your password.

2. If you're not stuck on the sign-in screen, are you being asked for the Administrator password on the screen with the blue background?
3. May I please know if you fully factory reset your computer when you purchased the refurbished laptop? Because, if you haven't done that, the device might be asking for a password for the previous user who is the administrator of the PC. This happens if you haven't logged into your computer for a long time.
4. Also, are you able to sign in with your Microsoft account online using your new password?

https://account.microsoft.com/

If you could provide us with a screenshot of the screen you're currently stuck on, it would be helpful for us to guide you in the right direction.

If you do not have any important things on the laptop, we can also try fully reset your computer from the Windows recovery environment screen.

We will be waiting for your reply.