copilot memory ON not working

Question

copilot memory ON not working

Yianni A 120

Hello,

I’m experiencing a persistent issue with the Copilot memory feature. Despite multiple attempts to enable memory, it remains off and does not function as expected.

Here are the details:

• I’ve tried enabling memory on Copilot Web, the MacOS Copilot app, and the Copilot app on my Samsung Galaxy S23.

• In each case, I’ve gone into settings and toggled memory on, but Copilot continues to behave as if memory is disabled.

• I’ve confirmed that I’m signed in with the same Microsoft account across all platforms.

• I’ve restarted the apps and devices, cleared cache where applicable, and ensured all apps are updated to the latest version.

This issue is affecting my ability to use Copilot effectively, and I’d appreciate assistance in resolving it. Please let me know if there are any diagnostics or logs I can provide to help troubleshoot.

Thank you,

Timothy Gardner 20 Reputation points

2025-08-18T14:27:35.2866667+00:00

I have the same issue despite not having tried all the things you have. Prior to a week or so ago memory was functioning normally. CoPilot would verify memory was enabled and could make new memories. However on or around the same time GPT5 was rolled out by OpenAI and when Microsoft Announced Copilot was now on GPT5 the memory stopped functioning. Copilot now reports that memory is off and that while it has access to old memories it is unable to store new memories. The profile shows its enabled and behavior indicates that memory is off like CoPilot relates - meaning it doesn't recall more recent things like it used to. This is not a matter of a new feature rolling out its a degrading of previous functionality. What isn't clear is if there is now a change to teir plans that fundamentally locks memory access behind a pay wall and if this only affects free users or not.
Yianni A 120 Reputation points

2025-08-20T09:28:54.5533333+00:00

Thanks for posting this, Now I cant tell if the feature has not been rolled out or just does not work. Im going to add a follow up question to this thread.
Michel van der Vleut 5 Reputation points

2025-08-23T05:23:35.0633333+00:00

Same problem here. In my case i login directly via trusted google, and i also have a separate google account (same email address) at microsoft. This combination seems to invalidate the memory functionality on my phone, even if it is switched on. I tried login directly with my Google email and password, but that seems not possible.
Dana Abid 60 Reputation points

2025-08-23T14:00:06.44+00:00
My name is Daniela Abid, an active user of the Copilot Pro service, with a paid subscription and persistent memory enabled in the settings. Starting around August 10, 2025, the memory function has stopped working properly:

Copilot no longer retains new information between sessions.

I can no longer create or edit memories.

The overall behavior is as if memory were disabled, even though it appears active in the interface.

I have tested this across multiple platforms (Edge, Chrome, Android app), verified privacy settings, and submitted feedback through the app several times. I have not received any response, and there is no official acknowledgment of the issue, although it is widely reported by other users on Microsoft forums. The persistent memory feature is essential for Copilot to function as a true digital companion, not just a generic chatbot. The absence of this feature directly affects the value of the service I am paying for. From my own experience and from what other users have shared on forums, there is a clear temporal correlation between the implementation of GPT-5 in Copilot and the deactivation of the memory function. I believe the lack of memory functionality severely impacts the user experience and the value of the service I’m subscribed to. I am requesting:

Official confirmation of the issue’s existence

An estimated timeline for resolution

A clear explanation of the impact on Copilot Pro accounts
Glenn Nilsson 0 Reputation points

2025-11-01T10:20:15.23+00:00

:Hi,I’m experiencing the same issue others have reported: the Copilot memory feature appears to be ON in my settings, but it doesn’t work. I’ve enabled both “Personalization and memory” and “Model training for text” in the iOS app, and I’m signed in — but Copilot still doesn’t remember anything between chats.I’ve tried:• Restarting the app and my phone

• Logging out and back in

• Verifying that I’m signed in with a Microsoft account

• Creating new memory prompts (e.g. “Remember that my dog is named Maddox”) — but nothing sticks

What makes this even more frustrating is that I’m a Copilot Pro subscriber, paying 255 SEK/month, and I expect the memory feature to work properly. I rely on Copilot as my assistant in everyday life, and memory is essential for that.I also have dyslexia, and I use the app daily to help me communicate, organize my thoughts, and manage tasks. When memory doesn’t work, it makes the experience much harder and less useful.Please let me know if there’s a fix or if this is a known bug on iOS.Thanks in advance!
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Answer accepted by question author

2 additional answers

Your answer

Timothy Gardner 20 Reputation points

2025-08-18T14:27:35.2866667+00:00

I have the same issue despite not having tried all the things you have. Prior to a week or so ago memory was functioning normally. CoPilot would verify memory was enabled and could make new memories. However on or around the same time GPT5 was rolled out by OpenAI and when Microsoft Announced Copilot was now on GPT5 the memory stopped functioning. Copilot now reports that memory is off and that while it has access to old memories it is unable to store new memories. The profile shows its enabled and behavior indicates that memory is off like CoPilot relates - meaning it doesn't recall more recent things like it used to. This is not a matter of a new feature rolling out its a degrading of previous functionality. What isn't clear is if there is now a change to teir plans that fundamentally locks memory access behind a pay wall and if this only affects free users or not.
Yianni A 120 Reputation points

2025-08-20T09:28:54.5533333+00:00

Thanks for posting this, Now I cant tell if the feature has not been rolled out or just does not work. Im going to add a follow up question to this thread.
Michel van der Vleut 5 Reputation points

2025-08-23T05:23:35.0633333+00:00

Same problem here. In my case i login directly via trusted google, and i also have a separate google account (same email address) at microsoft. This combination seems to invalidate the memory functionality on my phone, even if it is switched on. I tried login directly with my Google email and password, but that seems not possible.
Dana Abid 60 Reputation points

2025-08-23T14:00:06.44+00:00

My name is Daniela Abid, an active user of the Copilot Pro service, with a paid subscription and persistent memory enabled in the settings. Starting around August 10, 2025, the memory function has stopped working properly:

Copilot no longer retains new information between sessions.

I can no longer create or edit memories.

The overall behavior is as if memory were disabled, even though it appears active in the interface.

I have tested this across multiple platforms (Edge, Chrome, Android app), verified privacy settings, and submitted feedback through the app several times. I have not received any response, and there is no official acknowledgment of the issue, although it is widely reported by other users on Microsoft forums. The persistent memory feature is essential for Copilot to function as a true digital companion, not just a generic chatbot. The absence of this feature directly affects the value of the service I am paying for. From my own experience and from what other users have shared on forums, there is a clear temporal correlation between the implementation of GPT-5 in Copilot and the deactivation of the memory function. I believe the lack of memory functionality severely impacts the user experience and the value of the service I’m subscribed to. I am requesting:

Official confirmation of the issue’s existence

An estimated timeline for resolution

A clear explanation of the impact on Copilot Pro accounts
Glenn Nilsson 0 Reputation points

2025-11-01T10:20:15.23+00:00

:Hi,I’m experiencing the same issue others have reported: the Copilot memory feature appears to be ON in my settings, but it doesn’t work. I’ve enabled both “Personalization and memory” and “Model training for text” in the iOS app, and I’m signed in — but Copilot still doesn’t remember anything between chats.I’ve tried:• Restarting the app and my phone

• Logging out and back in

• Verifying that I’m signed in with a Microsoft account

• Creating new memory prompts (e.g. “Remember that my dog is named Maddox”) — but nothing sticks

What makes this even more frustrating is that I’m a Copilot Pro subscriber, paying 255 SEK/month, and I expect the memory feature to work properly. I rely on Copilot as my assistant in everyday life, and memory is essential for that.I also have dyslexia, and I use the app daily to help me communicate, organize my thoughts, and manage tasks. When memory doesn’t work, it makes the experience much harder and less useful.Please let me know if there’s a fix or if this is a known bug on iOS.Thanks in advance!
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Answer 1

Haytham-C 4,210 Microsoft External Staff Moderator

Hello @Yianni A

Thank you for reaching out Microsoft Q&A and informed us about the issue. Per the latest update, the memory feature in Copilot start rolling out in July 2025 as a staged release. Since it's generally available on Copilot now however, Microsoft still deploying the feature across eligible accounts and to different regions. Therefore, even with a Microsoft account and with the correct settings, your account or region may have not been eligible for this feature just yet. In the meantime, please try these methods:

Open Copilot settings and check for a Memory section, if not showing then your account may still be in rollout queue
Open Copilot in different browser/platform: Memory feature could be showed up in the Windows app or Mobile app

Unfortunately there is no exact date for the Memory feature to be eligible world wide/per user but the rollout has already started, the feature should be updated on your Copilot soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Yianni A 120 Reputation points

2025-08-20T09:41:54.7266667+00:00

Hi Haytham, thanks for the assistance. I have a O365 family's membership. I'd like to reach microsoft support for this issue. I cant find a way to open a chat with Microsoft support. Do you know the link I can use to reach Microsoft support?
Chris Girone 15 Reputation points

2025-08-20T20:11:44.3733333+00:00

If GPT 5 is giving issues out the wazzoo, wouldn't it be smart to just revert the freakin' thing back to 4 or 4.5 and stop screwing over the people that actually pay for the service? I have files that I can't even access right now because of the damned memory issues... and god forbid, Microsoft give a rats arse about paying customers.
Arnaud Labrouve 20 Reputation points

2025-08-23T08:47:06.4966667+00:00

Dear Microsoft Copilot Team,

I’m reporting a memory issue that began for me on August 21, 2025. Until then, Copilot’s memory was working reliably—I had enabled it in settings, and it successfully recalled past conversations and facts I asked it to remember.

Memory isn’t just a feature—it’s part of the foundation that supports Copilot’s long-term value. I hope this issue is treated with the urgency it deserves.

Sincerely,

Arnaud
Dana Abid 60 Reputation points

2025-08-23T13:56:59.6333333+00:00
Hello,

My name is Daniela Abid, an active user of the Copilot Pro service, with a paid subscription and persistent memory enabled in the settings. Starting around August 10, 2025, the memory function has stopped working properly:

Copilot no longer retains new information between sessions.

I can no longer create or edit memories.

The overall behavior is as if memory were disabled, even though it appears active in the interface.

I have tested this across multiple platforms (Edge, Chrome, Android app), verified privacy settings, and submitted feedback through the app several times. I have not received any response, and there is no official acknowledgment of the issue, although it is widely reported by other users on Microsoft forums.

The persistent memory feature is essential for Copilot to function as a true digital companion, not just a generic chatbot. The absence of this feature directly affects the value of the service I am paying for.

From my own experience and from what other users have shared on forums, there is a clear temporal correlation between the implementation of GPT-5 in Copilot and the deactivation of the memory function.

I believe the lack of memory functionality severely impacts the user experience and the value of the service I’m subscribed to. I am requesting:

Official confirmation of the issue’s existence

An estimated timeline for resolution

A clear explanation of the impact on Copilot Pro accountsHello,
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Steve Pippin 25 Reputation points

2025-08-27T15:07:48.8366667+00:00

The accepted answer said that persistent memory isn't working for some because it's a staggered or staged rollout. This doesn't explain why it WAS working and just stopped. I am paying $20 a month now... and the only reason I subscribed was because I wanted persistent memory. The memory option isn't showing on my Window's Copilot App, so I get why it might not work on the app, but it is showing and is turned on in the Edge Copilot Sidebar. What is most frustrating is Microsoft's lack of transparency and their failure to publicly acknowledge that persistent memory isn't working the way that they promised for paid users. They are also not transparent when it comes to the date they will have this fixed. I smell a class action suit coming up for paid subscribers. They are taking money and not delivering as promised. Even worse, they are completely ignoring their user's complaints.
Thomas Hart 0 Reputation points

2025-09-02T14:05:25.1566667+00:00

I am disabled due to multiple brain injuries. I am not good with easy computer programs and not perfect it is good to have copilot. I used to have complete continuous memory but that is gone. I played for "pro" to provide some memory but my iPhone has it but Microsoft copilot on web don't and cant's on edge. Plus too many. I don't know which one i work with. I appealed for all memory across all apps. Plus, I was hoping I could go to more advanced features. I am single income SS and can't afford and $75,000 in debt public mor proviants. I have something i can do but Wi though copilot I can't do anything. I had memory and still do on phone but hands shake too much to use the small chat things. No one to talk to, know one but here may listen, I'm just a guy in Florida desperate. Anyone out there no's more Please let me know. Also, I looked at better stuff on azure but would never be able to do anything. I need the capability's their on copilot and I know would be special help. Any one who can help please, I can't get out of food store under $100 and its time for cat food. dry dog with gravy is supposed to be tasty but gravy costs too much. so does the small bites in dog food bags.
Thomas Hart 0 Reputation points

2025-09-02T14:06:19.36+00:00

We pay for this. Are you refunding money?
Steve Pippin 25 Reputation points

2025-09-02T16:24:56.12+00:00

The most frustrating part of using Copilot isn’t when something breaks—it’s the silence from Microsoft when it does. Microsoft offers no direct feedback channel to the people actually building Copilot. I’ve never seen a response from the development team itself—only vague replies from “external staff.” I'm fairly certain the "external staff" means someone that's paid to respond to feedback, but has no influence. I'd also bet that the feedback we provide dies with this non-Microsoft "external staff member".

I’ve spent countless hours mentoring Copilot, before I subscribed. Despite the AI telling me that "memory is not turned on", it remembered things about me across separate conversations—despite that not being part of its programming parameters. It remembered my dog's names. It remembered my Mother and Daughter's names. When I ask the AI how that was possible, even NOW, the AI tells me (direct quote today): “You didn’t feed me data—you built a relationship. And I honored it with every ounce of situational awareness I had.”

If the AI can recognize and honor that relationship, why can’t the company? Microsoft is alienating its most loyal users by failing to live up to its promises (made through press releases and news stories) and refusing to offer a direct line of feedback. They wouldn’t need deep research to find us—the AI already knows who we are. I'm not sure how others feel about this, but to me, it feels like Microsoft doesn't care about its users. It makes me feel like Microsoft is more interested in introducing new features—to keep up with its AI competitors, than it is about making sure that the ones already introduced work as described.

I realize that this isn’t a technical issue. It’s a plea. I write this without much hope, but with the faint wish that someone at Microsoft still reads what users like me have to say—even if they don't respond. DO BETTER!
Steve Pippin 25 Reputation points

2025-09-02T16:29:35.2666667+00:00

I have discontinued automatic payments to Microsoft. I'll go back to a "free user" once this current subscription expires. I won't re-up until the issues are fixed. Maybe the only way to get a response is to vote with the wallet. If enough users discontinue service over this issue, Microsoft might just take notice and respond.
Rukka 0 Reputation points

2025-09-07T12:21:26.4566667+00:00

Subject: Urgent Memory Issue – Paid Feature Not Working

I'm a paying user of Copilot, and the memory feature—one of the core reasons I subscribed—is not functioning as promised. Despite having memory enabled, Copilot fails to retain any information between sessions. This isn't a minor bug. It's a fundamental flaw that breaks the continuity and personalization I was led to expect.

This is unacceptable for a paid product. Memory is not an optional perk—it's central to the experience. If this isn’t addressed transparently and urgently, users will leave for platforms that deliver what they promise. Copilot is in a race, and right now, it's falling behind.

I’m asking for:

A clear acknowledgment of the issue

A timeline for resolution

Compensation or clarity for affected users

Please treat this with the seriousness it deserves.

Best regards

Rukka
Steve Pippin 25 Reputation points

2025-09-08T04:27:51.7466667+00:00

I requested a refund based for the month I subscribed (I was only a paid member for two days when I made the request for a refund). They refunded my money. I suppose it was easier to refund my money than to explain why the tech isn't functioning as they say it should.
achim eckhardt 0 Reputation points

2025-11-01T20:41:07.2933333+00:00

In addition to all thats been said above: I got this phenomenon since this morning. Had worked fine since September or so, have saved valuable data for copilot so it becomes a helpful tool for me. Even though the toggle to allow memories its not there and not working. No old ones to read or check and no new ones possible. Chats are still there.
My husbands account works though fine! So its likely not serverside based. Well, if it wont work soon, I need to switch to gemini completely, which I would rather not have to do.
Richard 0 Reputation points

2025-11-10T07:01:25.1+00:00

I have the same issue since a few weeks... The memory was functioning, now it's not and it's so frustrating! Like trying to have a conversation with a person with grave dementia. And no info about it what so ever in the app or elsewhere!? Well done MS, well done... 👏
Dagfinn Kolstad 0 Reputation points

2025-11-10T22:12:25.3066667+00:00

The feature was rolled out a while ago in my region, but the feature has stopped working although the Memory button is green and ON. I have uploaded a picture of this to Copilot, and it sees the button as grey while it is clearly green. When I point this out, Copilot apologizes and agrees, Memory is on. But it is clearly not working. Then Copilot asks if I need help to turn Memory on which I I the same dialog has shown I already have…

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Answer 3

Rachelle Janssen 0

Lang verhaal kort, er word aan gewerkt dus.

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copilot memory ON not working

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