Clearing software distribution folder

Question

AB 20

While running the upgrade from Win10 to Win11 I received this system error 0xca020007.

Clear the Software Distribution folder: This folder stores temporary files for Windows updates. Clearing it can resolve conflicts that may cause the error. 5
Run System File Checker (SFC) and DISM: These tools can repair corrupted system files and restore the integrity of Windows. 5
Reset Windows Update components: This can resolve various update-related issues. 5

The troubleshooter found no errors and I have 400+G of space available. My question is how I clear the software distribution folder

Eric Elson 0 Reputation points

2025-11-02T10:15:53.86+00:00

how do i open that command prompt again? win + ?

Answer accepted by question author

1 additional answer

Eric Elson 0 Reputation points

2025-11-02T10:15:53.86+00:00

how do i open that command prompt again? win + ?

Answer 1

Jan J.23 12,185 Independent Advisor

Hi, my name is Jan, and I am here to help.

Type in each of these commands and press Enter.

net stop wuauserv

net stop bits

Then go to this folder. C:\Windows\SoftwareDistribution and delete all the files inside.

Then type in these commands and press Enter.

net start wuauserv

net start bits

Restart your computer.

If there are still issues after this. Try to fully uninstall all third-party antivirus, cleaners, and malware cleaners using their uninstall tools.

AB 20 Reputation points

2025-08-15T21:29:49.61+00:00

So far I have cleared the folder. Rerunning install now.
Just received the following error:
"Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80070570)"

This appears different than before. I was solely using Win Defender so there are no other antivirus, etc installed.
AB 20 Reputation points

2025-08-19T22:08:12.31+00:00

2nd follow-up
The installation failed. I didn't have any 3rd party anti-virus installed but the were unused applications that I decided to uninstall. (nothing security related).
after restarting I reattempted the install successfully.
Therefore I must thank Jan J.23 for assistance that clearly got me moving in the correct direction!
Jan J.23 12,185 Reputation points Independent Advisor

2025-08-19T23:34:25.6466667+00:00

Much appreciated. Glad I was able to help.

Answer 2

Jan J.23 12,185 Independent Advisor

This error indicates that the installation files are corrupted. Try an in-place upgrade method.

This will upgrade and repair your system without losing your files and apps.

Download the Media creation tool here.

Then choose "ISO"

Once it is downloaded click or open the file using the windows explorer

Then open or click "setup" to run.

Make sure "Keep personal files and apps" has been checked