Hello! Rielle , Kimberly here, and I’m eager to jump in and help you fix this.
You’ll need hardware virtualization (Intel VT-x or AMD-V) enabled in your system BIOS/UEFI, because the app runs Android games inside a virtualized environment.
Here’s how you can turn on Hardware Virtualization:
1. Check if Virtualization is supported
Press Ctrl + Shift + Esc to open Task Manager.
Go to the Performance tab → CPU.
Look for Virtualization: Enabled/Disabled at the bottom right.
If it says Enabled → you’re good to go.
If it says Disabled → you’ll need to enable it in BIOS/UEFI.
If it says Not supported → your CPU doesn’t support virtualization.
2. Enter BIOS/UEFI Settings
The key depends on your motherboard/laptop brand. Restart your PC and press the key repeatedly at boot:
Dell / Acer / ASUS / Lenovo / MSI / HP → usually F2, F10, F12, Delete, or Esc.
You can also hold Shift → Restart → Troubleshoot → Advanced options → UEFI Firmware Settings → Restart.
3. Enable Virtualization
Once inside BIOS/UEFI:
Look under tabs like Advanced, CPU Configuration, or Security.
Look for Intel Virtualization Technology (VT-x) or AMD-V / SVM Mode.
Change it to Enabled.
Save changes and exit (usually F10).
4. Verify After Reboot
Open Task Manager → Performance → CPU again.
Check that Virtualization: Enabled is now showing.
Should you have more questions, please let me know.
Best regards,
Kimberly