how to change display name in new outlook

Question

how to change display name in new outlook

Kevin Carver 10

how to change email address to display name in new outlook. After changing display name in MS acct my outgoing email doesn't show my display name..

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Kevin Carver 0 Reputation points

2025-08-18T15:38:09.7466667+00:00

Hi John,

Thank you for your solution. However, I have made my changes in the classic Outlook, my acct profile and IMAP Account settings in classic Outlook and the display name is still the same. I have read other responses via MS community including another advisor comment was the new Outlook did not have the capability of changing the display name with no ETA. Since the new Outlook has been available, how have other users find a solution with IMAP account settings?

Kevin

3 answers

Kevin Carver 0 Reputation points

2025-08-18T15:38:09.7466667+00:00

Hi John,

Thank you for your solution. However, I have made my changes in the classic Outlook, my acct profile and IMAP Account settings in classic Outlook and the display name is still the same. I have read other responses via MS community including another advisor comment was the new Outlook did not have the capability of changing the display name with no ETA. Since the new Outlook has been available, how have other users find a solution with IMAP account settings?

Kevin

Answer 1

Mario Lossie 0

Well well well... here we are, almost 1 year after the orginal post and it still isn't possible to change the user name in an IMAP account in the 'New' Outlook. I just upgraded from Office 2021 to 2024 and it still doesn't work. Now, of course, we know what's the REAL reason behind it. They just want everyone to use Office 365 because then they can charge you every month or year for using MS Office... It's as simple as that. I'm reinstalling Office 2021...

Kevin Carver 0 Reputation points

2026-08-03T15:10:26.25+00:00

Hi Mario,

Thank you for the follow up. Please close the question request. Our company has merged and the question is now a moot point, i.e. we no longer use IMAP.

Thanks,

Kevin

Answer 2

John DeV 168K Independent Advisor

Hi, good day!

Since outlook sometimes doesn't sync changes immediately, please try to remove and re-add your account.

Outlook > click gear icon on the top right corner > Accounts > Email accounts > remove your email account then add it again. See if this fixes the issue

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.

Kevin Carver 0 Reputation points

2025-08-18T15:51:34.9566667+00:00

Hi John,

When deleting and re-adding in my account, what name should my IMAP email account read? Do I change my existing IMAP account name to the new display name or leave the IMAP account name the same and expect the display name to change after re-adding my existing account?

Thanks,

Kevin

Answer 3

Alice-N 13,245 Microsoft External Staff Moderator

Dear Kevin Carver,

Thank you for reaching out to the Microsoft Q&A Community. I understand you're experiencing an issue where your outgoing emails in the New Outlook for Windows do not reflect your updated display name, even after changing it in your Microsoft account. I am happy to assist you with that.

Here is a clear approach ,please kindly follow to see if it helps

In the New Outlook , the display name shown to recipients is typically pulled from your Microsoft account profile or the email account settings. If you've already updated your Microsoft account name and it's not reflecting in outgoing emails, please follow these steps:

Step 1: Confirm Your Microsoft Account Display Name

Go to https://account.microsoft.com/profile

Sign in with the account linked to your Outlook email.

Under “Your info,” click Edit name.

Update your First name and Last name, then click Save.

Note: Changes here may take up to 24 hours to reflect across Microsoft services.

Step 2: Verify Display Name in Outlook Account Settings

Open the New Outlook for Windows.

Click the Settings (gear icon) in the top right corner.

Scroll down and select Accounts > Email accounts.

Locate the email account in question and click Manage.

Look for a field labeled Your name or Display name.

Update it to your preferred name and save changes.

If this option is not available in the New Outlook , you may need to make the change via the web version:

Go to https://outlook.live.com

Click Settings > View all Outlook settings > Mail > Sync email

Under “Email aliases,” confirm the name associated with your sending address

Step 3: Send a Test Email

After updating your display name:

Send a test email to another account you own.

Check the “From” field to confirm the updated display name appears correctly.

If the issue persists, it may be due to cached settings or propagation delay. Try restarting Outlook or waiting up to 24 hours.

For additional guidance, you can refer to Microsoft’s official article: Change the display name that email recipients see in classic Outlook - Microsoft Support

I hope these steps help you resolve the problem. If you require additional guidance, feel free to reply to this thread and I’ll be happy to assist you.

If you found the answer helpful, we’d really appreciate it if you could click "Accept Answer" and kindly give it an upvote. Your feedback helps others in the community too.

Warm Regards,

Alice

Microsoft Q&A Support Specialist

Ken Loewen 0 Reputation points

2025-08-20T20:40:08.52+00:00

There doesn't appear to be a Settings > View all Outlook settings > Mail > Sync email in Outlook for Windows.
Kevin Carver 0 Reputation points

2025-08-20T21:16:45.11+00:00

No, there is not a Settings > View all Outlook settings > Mail > Sync email in NEW Outlook for Windows. Again, I have updated my MS account with my proper name and the NEW Outlook will not recognize the proper name change when creating an new email.
Alice-N 13,245 Reputation points Microsoft External Staff Moderator

2025-08-21T09:10:38.7333333+00:00
Dear Kevin Carver,

Thank you for your update. I appreciate your patience and coordination, and I sincerely apologize for the earlier response which referenced settings not available in the New Outlook for Windows. I understand how important it is for your outgoing emails to reflect your correct display name, and I’m here to help you resolve this issue.

You’ve updated your Microsoft account profile and made changes in classic Outlook and IMAP account settings, but your outgoing emails in the New Outlook for Windows still do not reflect your updated display name. You’ve also confirmed that the referenced settings path (Settings > View all Outlook settings > Mail > Sync email) does not exist in the New Outlook interface.

This is a known limitation in the New Outlook for Windows when using IMAP accounts. Unlike Microsoft 365 or Exchange accounts, IMAP configurations in the New Outlook currently do not allow editing the display name after the account is added. Microsoft has acknowledged this gap, and as of now, there is no ETA for a permanent fix.

To ensure your preferred display name appears in outgoing emails, please follow these steps:

Step 1: Remove and Re-add the IMAP Account with Correct Display Name

Open New Outlook for Windows.

Click the Settings (gear icon) in the top-right corner.

Select Accounts > Email accounts.

Locate your IMAP account and remove it.

Click Add account and reconfigure your IMAP account.

During setup, look for a field labeled Your name or Display name.

Enter your preferred name exactly as you want it to appear in outgoing emails.

Complete the setup and restart Outlook.

This step ensures the display name is correctly registered during account creation, which is currently the only point at which it can be set for IMAP accounts in the New Outlook.

Step 2: Send a Test Email

Compose and send a test email to another account you own.

Confirm that the “From” field now displays your updated name.

Additional Notes

Changes made in your Microsoft account profile at account.microsoft.com/profile do not override IMAP display names in the New Outlook.

The New Outlook interface does not currently support post-setup editing of display names for IMAP accounts.

This limitation does not apply to Microsoft 365 or Exchange accounts, which do sync display name changes from the account profile.

I hope these steps help you resolve the problem. If you require additional guidance, feel free to reply to this thread and I’ll be happy to assist you further.

If you found the answer helpful, we’d really appreciate it if you could click "Accept Answer" and kindly give it an upvote. Your feedback helps others in the community too.

Warm Regards,

Alice

Microsoft Q&A Support Specialist
Kevin Carver 0 Reputation points

2025-08-26T16:26:34.39+00:00

Hi Alice,

I followed your instructions and created a new acct into IMAP. The results were the same. No changes in my outgoing email proper name in the new Outlook.

Kevin
Alice-N 13,245 Reputation points Microsoft External Staff Moderator

2025-08-30T08:41:19.0366667+00:00
Dear Kevin Carver,

Thank you for your update. Thank you for your patience and coordination. I am very sorry that the problem has not been resolved.

Since this is your second follow-up and the issue persists despite all recommended steps—including re-adding the IMAP account with the correct display name—it’s important to clarify that this is a confirmed limitation in the New Outlook for Windows. Microsoft has acknowledged that IMAP accounts currently do not support editing or displaying custom sender names once configured.

What You Can Do Now

Option 1: Use Outlook Web App or Classic Outlook

If displaying your correct name is essential for professional or personal communication, consider using one of the following alternatives:

Outlook Web App: outlook.live.com This version respects your Microsoft account display name and may show it correctly in outgoing emails.

Classic Outlook for Windows: The legacy Outlook desktop app still allows manual editing of display names for IMAP accounts via File > Account Settings.

Option 2: Switch to Microsoft 365 or Exchange Account

If feasible, migrating your email to a Microsoft 365 or Exchange-based account will allow full control over display name settings. These account types do support syncing display name changes from your Microsoft profile and allow editing within Outlook.

Option 3: Submit Feedback to Microsoft

Since this feature is not currently available, you can help prioritize it by submitting feedback directly:

In New Outlook, go to Help > Feedback

Describe the issue: inability to change sender display name for IMAP accounts

Request this feature be added in future updates

You can also monitor known issues and workarounds on Fixes or workarounds for recent issues in new Outlook for Windows - Microsoft Support

Once again I am very sorry for the inconvenience this caused. . If you require additional guidance, feel free to reply to this thread and I’ll be happy to assist you further. If you found the answer helpful, we’d really appreciate it if you could click "Accept Answer" and kindly give it an upvote. Your feedback helps others in the community too.

Warm regards
Kevin Carver 0 Reputation points

2025-09-02T15:11:05.87+00:00

Thank you, Alice. I will follow up with feedback.
Alice-N 13,245 Reputation points Microsoft External Staff Moderator

2025-09-05T00:40:49+00:00

Good day! I hope you're doing well!

It has been a while and I am writing to see how things are going with your issue. Have you had a chance to check the reply provided? Are you encountering any difficulties following the steps ? Please feel free to let me know if there’s anything I can assist you with.

Warm Regards
Kevin Carver 0 Reputation points

2025-09-09T02:54:00.8466667+00:00

Hi Alice,

Option #1: I'm currently using via my IMAP account.

Option #2: My current account is MS Office 365. I'm not sure how I would make changes to my account to ensure my proper name would be in my email address. If you can send a more detailed explaination that would be great.

Opton #3: My inability to change my current account name to a proper name in the IMAP environment within the new Outlook. Reviewing numerious posts/accounts using IMAP, questioning this inability would make MS add this capability to future updates. On the surface, this seems like a easy fix that users would benefit from and help classic users migrate to the new Outlook.

Thanks,

Kevin