Unable to Sign In on Bing Search Page

Question

The Bing search page is not allowing sign-in. Although logged into Microsoft and able to access the rewards page, clicking the sign-in button on the Bing search webpage redirects to this URL: https://www.bing.com/identity/idtokenv2, which displays a white page.

Any and all help is appreciated.

Answer 1

Hi david mantz,

Thank you for reaching out!

This is Hendrix from Q&A Community Support team, and I'm here to help you resolve this.

---

Please try these following steps for initial troubleshooting:

1 - Try Incognito/Private Mode

• Press CTRL + SHIFT + N (Windows) or CMD + SHIFT + N (Mac) to open an incognito window.
• Go to https://rewards.bing.com/ and attempt to sign in.

2 - Clear Cache and Cookies

• Open browser history (CTRL + H).
• Select Clear browsing data → check Cache and Cookies → clear them.
• Restart the browser and try again.

3 - Disable Extensions

• Some ad blockers or privacy extensions can block authentication scripts.
• Temporarily disable them and retry.

4 - Update or Switch Browser

• Ensure your browser is up to date.
• If the issue persists, try Microsoft Edge or another browser.

5 - Check Microsoft Account Access

• Confirm you can log in at https://account.microsoft.com.
• If you can log in there but not on Bing, the issue is likely browser-specific.

6 - If It Still Fails

Contact Microsoft Support and choose Chat with a support agent for account-related troubleshooting.

---

To assist others who might have similar questions and to help us improve our support system, we kindly encourage you to "Accept the answer" if it successfully addressed your concern. Accepting an answer lets other users know that this solution worked for you, and it also helps us track the effectiveness of our support efforts.

Warm regards,

Hendrix Vu | Microsoft Q&A Support Specialist

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

Could you please check if you can sign in to your rewards account page using an incognito tab? Press CTRL + SHIFT + N to open a new incognito window, then go to https://rewards.bing.com/ and see if you can sign in.

 

If you're still having issues, try clearing your browsing history, cache, and cookies. 

Click Ctrl + H to open history. Click Clear browsing data.

Select the cache and cookies check box and clear them.

See if you can sign in.

Let me know how it goes.