Video Memory Management Internal BSOD

Question

Greetings, I've been getting BSODs randomly without any consistent actions prior to the crash, so I cannot provide any steps to recreate the crash itself. However, it sometimes crashes while im just signing into my computer, listening to Spotify, leaving it on desktop, etc. etc. Every time it crashes, it shows the same BSOD error message, which is the "Video Memory Management Internal" error. I've tried updating drivers for both my integrated graphics and my discrete graphics card, to no avail.

My specs are as belows (HP Victus 15-fb3721AX):
CPU: AMD Ryzen 5 8645HS
GPU: NVIDIA RTX 4050 Mobile
RAM: 16GB DDR5 5600MT/s CL48
SSD: WD SN5000S 512GB NVME Gen 4

Attached below is a link to the dump files for the crashes:
https://drive.google.com/drive/folders/1tsJXWQ3jdZL8wkU5JsEmjpRv14RyCj-f?usp=sharing

Answer 1

Thanks for the update, Samuel! Using both GPUs can sometimes cause memory conflicts, especially when tasks switch between the integrated and discrete GPU. Keep watching for crashes during GPU switching or heavy usage.

Check NVIDIA Control Panel to make sure high-performance tasks use the RTX 4050 and lighter tasks use the integrated GPU. Monitor GPU temperatures and memory usage with Task Manager or GPU-Z. You can also try temporarily disabling hardware acceleration in apps like Spotify or browsers. These steps follow Microsoft and NVIDIA guidance for multi-GPU setups.

Best regards,

Arlene D.

Answer 2

Hi, Samuel. Thanks for sharing your experience. Are you using both your integrated AMD GPU and the NVIDIA RTX 4050, or just the NVIDIA GPU?

The "Video Memory Management Internal" BSOD often points to issues with graphics drivers or system files. You can try these steps:

• Update drivers: Use Device Manager to update both your NVIDIA and AMD drivers. Right-click each adapter under "Display adapters" and select "Update driver."
• Run system scans: Open Command Prompt as an administrator and run:

sfc /scannow

dism /online /cleanup-image /restorehealth

• Perform a clean boot: This helps identify if background services are causing the issue. Instructions can be found on Microsoft's support site.
• Check for BIOS updates: Visit HP's support page for your model and ensure your BIOS is up to date.
• Consider a clean Windows installation: If the issue persists, a clean install can help resolve deep system issues.

Let me know if you need further assistance. Happy to help further!

Warm regards,

Arlene D.