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Issues with New Outlook Not Opening Emails or Closing

Scott Neubert 65 Reputation points
2025-08-19T17:02:32.73+00:00

Two days ago, an issue was noticed with New Outlook.

When attempting to open the inbox for any email accounts (Microsoft, Xfinity, or Google), emails do not open, and the application remains unresponsive. Additionally, trying to close New Outlook using the X in the upper right corner fails, necessitating the use of Task Manager to end the Outlook task.

Is anyone else experiencing this issue?

Outlook | Windows | New Outlook for Windows | For home

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Answer accepted by question author

Anonymous
2025-08-19T18:45:48.52+00:00

Hello, Scott Neubert

Thank you for the detailed, Many users are currently experiencing the same issue with the new outlook update. where emails from like Microsoft, Xfinity and or google acconts wont open and becomes unresponsive. additionally closing the app via "X" button doesn't work, users are forced to use task manager to end the process.

Here's workaround you may try to fix

Close outlook and all Microsoft office apps.

Press windows key + R key on your keyboard the dialog box will popout or just simplify search this on your search bar below your screen %localappdata%\Microsoft and hit enter

Create new folder and name it exactly FORM2 and try to restart the outlook.

Force restart in outlook

Open Task manager or simplify press the Ctrl + Shift + Esc key. box or try to Ctrl + Alt + Delete and look for task manager.

Look for Microsoft outlook under apps or outlook.exe under background.

If this helped, please click “Accept Answer” and upvote. Feel free to comment if you have more questions!

Best regards,

Lucky Charm | Microsoft Community

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  1. Anonymous
    2025-08-19T18:48:27.09+00:00

    Hello there,

    We haven't heard from you, therefore we assume that your issue has been addressed. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thank you.

    Regards,

    Lucky Charm | Microsoft Community Support

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  2. Mike 10 Reputation points
    2025-12-31T15:47:33.35+00:00

    Solution did not work and here we are 4 months later and still no updates and no fix. Microsoft is literally one of the worst companies in the world. Thank you for all you don't do and all your failures. Really the pinnacle of garbage.

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  3. Magic 0 Reputation points
    2025-10-30T08:29:34.0933333+00:00

    Has anyone been able to resolve the issue of emails not opening?

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