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Old Deleted Profile Photo Reappearing in Email and Office Apps

Marc Kovacs 0 Reputation points
2025-08-20T23:30:32.94+00:00

An old deleted profile photo continues to reappear in email and Office applications despite being removed months ago. An AI solution was suggested that involved changing the photo for each individual contact through the Outlook Classic edit contact photo feature. Seeking assistance with a remedy to update the profile photo for all email contacts and Office applications at once.

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. karen manton 0 Reputation points
    2026-02-05T16:38:30.66+00:00

    So when other people send me a email my photo is showing I'm worried that they might have details . The scammers from iCloud have it

  2. Ian-T 7,630 Reputation points Microsoft External Staff Moderator
    2025-08-26T08:31:58.96+00:00

    Hi Marc Kovacs

    Is there any update on this thread?  

    If the issue has been resolved, please mark the helpful replies as answers.  

    This helps others in the community facing similar problems.  

    Thanks for your understanding. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  3. Ian-T 7,630 Reputation points Microsoft External Staff Moderator
    2025-08-25T02:25:37.5033333+00:00

    Dear Marc Kovacs

    Just checking in to see if the above information was helpful.  

    If you have any further updates on this issue, please feel free to post back.  

    If you think my reply is helpful to you, please remember to mark it as an answer.

    Warm thanks. 

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  4. Ian-T 7,630 Reputation points Microsoft External Staff Moderator
    2025-08-23T00:15:37.7666667+00:00

    Hello Marc Kovacs

    Welcome To Microsoft Q&A Forum

    This happens because Microsoft 365 stores your profile photo in multiple services (Azure Active Directory, Exchange Online, SharePoint, Teams). If you only delete or change it in one place (like Outlook contacts), the old image can re-sync from another service or from cached data.

    Here are some steps that you can kindly take to help resolve the issue:

    1. Update Your Profile Photo in Microsoft 365
      • Sign in to My Account
      • Click Your Info > Change Photo.
      • Upload the new image and save.
    2. Update in Outlook on the Web:
      • Visit Outlook
      • Click your profile picture > My Profile > Update Profile.
      • Confirm the new photo is displayed.
    3. Clear Cached Photos:
      • Outlook Desktop:
      • Close Outlook.
      • Navigate to %appdata%\Microsoft\Office\.
      • Delete the PhotoCache folder.
      • Teams:
      • Sign out and sign back in.
      • Mobile Apps:
      • Sign out and clear app cache.
    4. Admin Powershell Fix:
      • Connect to Exchange Online PowerShell: 
             Connect-ExchangeOnline
      • Run: 
             Set-UserPhoto -Identity ******@domain.com -PictureData ([System.IO.File]::ReadAllBytes("C:\NewPhoto.jpg"))
      • Verify: 
             Get-UserPhoto -Identity ******@domain.com

    Please feel free to let me know if you need any further assistance.

    Thank you for your time

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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