May I ask if this has worked properly before on the same computer? When you have used Phone Link in the past, did it also connect successfully before?
Samsung phones will not Bluetooth connect to my Windows PC's
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Michael Fissell
0
Reputation points
My Samsung Galaxy S25+ will not connect to Bluetooth on either of my Windows PC's. One PC is running Windows 11 and the other is running Windows 10. My previous Samsung Galaxy S22+ also exhibited the same issue. Also, my Samsung Galaxy Note 10.1 will also not Bluetooth to either PC.
I have tried any number of configurations and nothing. In the logs I see it try to connect, then it fails. When I take the phone(s) to other Windows enviroments outside my home they connect vis Bluetooth with no issue. Help please.
Windows for home | Windows 11 | Devices and drivers
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Michael Fissell 0 Reputation points
2025-08-21T16:59:20.8533333+00:00 I neglected to add that the device does initially pair, but does not connect. I have tried removing and repairing, but they never connect.
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6 answers
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Solamillo Charity 20,240 Reputation points Independent Advisor2025-08-21T22:53:13.3133333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 69%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Timothy Cummine 0 Reputation points2025-08-21T21:21:28.0466667+00:00 Do you have Phone Link downloaded on your Phone and the PC?
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Michael Fissell 0 Reputation points
2025-08-21T21:31:05.0166667+00:00 I have Link To Windows turned off, on my phone. I have used this in the past and did not particualy like it. I just want to be able to simply connect via Bluetooth.
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Michael Fissell 0 Reputation points
2025-08-21T21:11:10.3066667+00:00 I tried all the steps as you outlined with no success!
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Michael Fissell 0 Reputation points
2025-08-21T21:55:39.2133333+00:00 I looked at the log files from the link shown after the installation. They show a date of 12/28/23 so I not sure if the link you provided is actually doing anything and the contents of the log files have the logging with this same date. Am I doing this wrong.
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Solamillo Charity 20,240 Reputation points Independent Advisor
2025-08-21T20:31:34.9866667+00:00 Thank you for the detailed information. For your All in one, please download, and install your Bluetooth drivers in the link below
Please make sure to restart the computer after the installation, then please try to pair again.
Then, On both your Samsung phones and your Windows PCs, remove any saved Bluetooth pairing for each other.
Restart both the phone and the PC.
Try pairing fresh.
Also, please press Win + R, type services.msc.
Make sure these services are Running and set to Automatic:
Bluetooth Support Service
Device Association Service
Device Install Service
Please let me know how it goes.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install.
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Michael Fissell 0 Reputation points
2025-08-21T21:06:14.0866667+00:00 I tried all of the above step with no sucess. The Device Install Service was not started so I set it to Automatic saved and started it. No change in functionality. However, after starting the service I did not try rebooting which I will do after sending this message. If you look at the screen shot below, you can see that the system says connected, but looking belowunder the other devices it says it is not connected. Crazy!
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Michael Fissell 0 Reputation points
2025-08-21T21:12:47.9033333+00:00 I tried all the steps as you outlined with no success!
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Solamillo Charity 20,240 Reputation points Independent Advisor
2025-08-21T17:32:36.82+00:00 Hello there! I am Charity. I'm glad to help you today!
May I ask what is the make and model of your computer? If you don't know the make and model or it's a custom, may I ask if you know the make and model of the motherboard?
Press Windows + R, type msinfo32, and hit Enter.
In the System Summary section, please provide me the three things below.
BaseBoard Manufacturer
BaseBoard Product
BaseBoard Version
Kind Regards,
Charity
Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.
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Michael Fissell 0 Reputation points
2025-08-21T19:13:12.0733333+00:00 Hi Charity,
It's a Dell Inspiron 24 All in One
System Model Inspiron 24 5410 All-in-One
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0T1PR2
BaseBoard Version A00
I am able to bluetooth connect to other devices from the PC like a speaker or my Samsung ear buds.
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