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Surface Pro freezes at Windows startup

Michael Fuller 0 Reputation points
2025-08-23T20:29:00.9466667+00:00

I have a Windows Surface Pro 8 that stopped responding just after entering Windows Desktop. I have sent the machine in for Warranty repair twice and it has been returned in the same condition both times. I have tried a fresh Windows 11 installed with no success. The machine will work in the diagnostic troubleshooting menu for 10s of minutes with no issues and it will stay on for a couple of hours when reinstalling Windows, however, if I boot into Windows, the machine will lockup on the login screen or just after Desktop finishing loading. I’m stumped. Any suggestions on how to proceed?

Surface | Surface Pro | Performance and maintenance
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  1. S.Sengupta 28,921 Reputation points MVP Volunteer Moderator
    2026-01-13T02:26:32.1333333+00:00

    It certainly points to a hardware-level fault rather than Windows or software.

    • Freezes at login screen or shortly after desktop loads
    • Fresh Windows 11 install does not help
    • Returned twice unrepaired

    All these indicate a Hardware fault.

    This may be a faulty RAM, Failing SSD, Power / voltage regulation fault, Intel iGPU driver / firmware-level issue.

    Try to boot into Safe mode -If Safe Mode also freezes → 100% hardware.

    Open Event Viewer (if possible) and look for:

    Kernel-Power

    WHEA-Logger

    Machine Check Exception

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