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Being blocked by azure when filing something with a nyc 311 system

Mary Oconnor 0 Reputation points
2025-08-25T15:21:36.9966667+00:00

I was filing a complaint on line with the nyc 311 system . I filled out the pages on the last page you have to put your personal information name address, telephone email when I hit next something popped up.with the azure blocking me . I tried a few times wouldn't go thru so I tried something removed my personal info and the request went thru . What would cause tha?

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

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  1. Amira Bedhiafi 41,641 Reputation points MVP Volunteer Moderator
    2026-04-14T09:01:19.41+00:00

    Hello Mary !

    Thank you for posting on Microsoft Learn Q&A.

    I don't think that Azure is blocking your personal information just because it was personal. I think that the NYC 311 website has a security or validation rule on the last page that treated part of your submission as suspicious or invalid.

    Since it only failed when you entered name, address, phone, and email, that points to a false positive in the site security filter or a backend validation issue. Your team would need to check their Azure WAF/APIM logs to see exactly which rule blocked it.

    Azure WAF can run in blocking mode and Azure API Management can also reject requests when request content does not match expected rules or schemas.

    https://learn.microsoft.com/en-us/azure/api-management/validate-content-policy

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